Reception/administration Personnel

2 weeks ago

Melton, Australia Empowering Care Pty Ltd Full time

Reception/Administration Personnel

The Role


All employees are expected to present a positive and professional image of Empowering Care when interacting with clients, family members, advocates, service providers and the general community.

The Reception/Administration Personnel will be a valued member of Empowering Care and will contribute to providing best practice to all people who work and use the services from Empowering Care.

The Reception/Administration Personnel will be expected to attend regular staff meetings, continue professional development and assist in policy reviews.

The Reception/Administration Personnel roles and responsibilities must be performed in line with the Policies and Procedures of Empowering Care.

Duties include, however are not limited to.

  • Answering calls, transferring calls to correct personnel where necessary or taking messages and making sure they are passed to the appropriate employees in a timely manner.
  • Managing office supplies such as stationery, and order when required
  • Filing all paperwork into the appropriate folders
  • Maintaining the office environment in a clean and tidy state
  • Receiving and unpacking of deliveries
  • Assisting with mail as required
  • Scan and filing all paperwork into the appropriate folders
  • Manage alerts on management systems
  • Managing the Key Register and checking petty cash and receipts from STA stays
  • Ensuring visitors and staff signing to the office
  • Logging in of all Phone Calls received
  • Promote empowerment and the right of choice
  • Respond to crisis, refer to Employees Handbook and follow the procedure.
  • Participate in professional development opportunities and embrace change in line with the principles of continuous improvement.
  • To be aware of safe working conditions and implement safe working practices in all work areas
  • Report potential hazards, incidents and concerns in a professional and timely manner.
  • Maintain current knowledge of all Empowering Care's policies, procedures and Standard Operation Procedures.
  • Checking new employee files (signed contracts etc)
  • Preparation of multiple locations paperwork folders (weekly)
  • Preparation of induction packs for new employees and participants
  • Maintain PPE Inventory
  • Maintain Vaccination spreadsheet
  • Carry out tasks as per the service delivery provided to the participants by Empowering care authority, and other reasonable duties as instructed by the employer.
  • Document all appointments in diary and in management system
  • Organize events, both internally and externally such as Xmas party, staff meeting venues etc.
  • Greet all visitors, employees and participants.
  • Sort and distribute communications in a timely manner
  • Create and update records ensuring accuracy and validity of information
  • Schedule and plan meetings and appointments
  • Resolve officerelated malfunctions and respond to requests or issues
  • Perform adhoc administration/office duties when asked by either Manager or coordinators
  • Responsible for updating participant and staff files, both hard copy and electronic files
  • Types correspondence, meeting notes, and forms among other documents
  • Photocopies, scans, and files appropriate documents
  • Edits documents for accuracy and maintains accurate records and enters data
  • Assisting where able to in technical support.

Essential qualifications

  • The ability to maintain a high level of professionalism and confidentiality.
  • Excellent communication skills, both written and verbal
  • Ability to work independently and to communicate with a diverse range of people.
  • Reliable and honest.
  • Welldeveloped communication and interpersonal skills
  • Ability to work both independently and as a part of a team.
  • Understanding and adhering to privacy and confidentiality issues.
  • Valid Driver's License.
  • A cleared NDIS Worker Screening Check

Desirable Criteria

  • Previous experience in handling Reception Admin functions
  • Excellent understanding of windows and excel software
  • An understanding of direct care terminology, relevant to this sector
  • An understanding or experience in general accreditation and standards
  • Certificate in Administration

Above all else:


A fun, vibrant working culture where people genuinely love their jobs, stay long in their careers and the people that interact with daily.


HOW TO APPLY
Pay rate will be commensurate on qualifications and experience.

Job Types:
Full-time, Part-time, Fixed term

Contract length: 12 months

Salary:
$ $28.00 per hour

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Melton,

VIC:
Reliably commute or planning to relocate before starting work (preferred)

Experience:

  • MS Office (required)
  • Customer service (required)
  • 1 year (required)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person

Application Deadline: 15/06/2023

Expected Start Date: 26/06/2023

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