Administration Support Officer

2 weeks ago


Melton, Australia Chandler Macleod Full time

Location

  • Melton, Victoria
-
Category

  • Office Support
-
Salary
- $ AUD - $ AUD Hourly
-
Posted

  • 26Mar2024
-
Work type

  • Casual/Temp
-
Contact

  • Claudia Leiva
-
Reference

  • BH
-
Applications close 15.00 PM AEST, 8th April 2024

Mandatory:
Australian Citizenship required to work within Federal Government.


About the company:

This leading Federal government agency supports Australian's in achieving their goals and helps them to live a better life.

Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.

This agency is known for having a great culture across different teams and have excellent office locations. A great opportunity for an experienced Administration Support officer to join this busy team for a temporary assignment.

About the role:

  • Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the Agency Business systems.

About you:

  • Ability to work in a team
  • Communication skills
  • Customer service skills
  • Ability to manage conflict and difficult/sensitive conversations
  • Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • Ability to use initiative and work independently
  • Ability to learn new systems and processes
  • Experience in a Front of House and administration based role

Benefits:

  • ASAP start (pending Federal Police Clearance)
  • Assignment until the 31st December 2024 with the possibility of extension
  • Full time hours Monday to Friday
  • Open in multiple locations in Victoria: Ararat, Colac, Geelong, Horsham, Melton, Sunshine, and Warrnambool
- $37.36 per hour + Super

How to apply:

**Applications close 15.00 PM AEST, 8th April 2024

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