Administration Support Officer

2 weeks ago

Melton, Australia Chandler Macleod Full time

**Location***
- Melton, Victoria
- **Category***
- Office Support
- **Salary**
- $ AUD - $ AUD Hourly
- **Posted**
- 26-Mar-2024
- **Work type**
- Casual/Temp
- **Contact**
- Claudia Leiva
- **Reference**
- BH-159010-4
- **Applications close 15.00 PM AEST, 8th April 2024**
**Mandatory: Australian Citizenship required to work within Federal Government.**

**About the company**:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations. A great opportunity for an experienced Administration Support officer to join this busy team for a temporary assignment.
**About the role**:

- Managing and resolving participant matters by actioning planning tasks as per the Agency Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.

**About you**:

- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Microsoft Suite skills (Excel, Word, Outlook, Teams)
- Ability to use initiative and work independently
- Ability to learn new systems and processes
- Experience in a Front of House and administration based role

**Benefits**:

- ASAP start (pending Federal Police Clearance)
- Assignment until the 31st December 2024 with the possibility of extension
- Full time hours Monday to Friday
- Open in multiple locations in Victoria: Ararat, Colac, Geelong, Horsham, Melton, Sunshine, and Warrnambool
- $37.36 per hour + Super

**How to apply**:

**Applications close 15.00 PM AEST, 8th April 2024

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