Senior Administrative Officer, Deakin Residential Services

2 weeks ago

City of Greater Geelong, Australia Deakin University Full time
Senior Administrative Officer, Deakin Residential Services

Apply now Job no:
Work type: Full-time
Location: Geelong - Waurn Ponds
Categories: Administration, Student Services

  • Based at our Geelong, Waurn Ponds Campus
  • Full-time and continuing
  • HEW 6 $89,012 - $96, % Superannuation (pro rata, part time)

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

About the role:

The Senior Administrative Officer, DRS, is responsible for providing high quality centralised administrative support to the Deakin Residential Services (DRS) leadership team and a range of stakeholders across DRS. Provide executive administrative support to the Chief Executive Officer (CEO) and DRS governing board to deliver on the strategic priorities of the integrated on and off campus accommodation provision. Ensure effective management of information relating to the role and contribute to effective communication across Deakin Residential Services. In addition, this position supports projects, events and process improvement opportunities as determined by the CEO.

Reporting to the CEO, Deakin Residential Services this role will play a crucial role in managing information related to the role, contributing to effective communication within DRS, and supporting projects, events, and process improvement initiatives as directed by the CEO. Overall, the Senior Administrative Officer, DRS plays a crucial role in ensuring smooth administrative operations within DRS and facilitating the achievement of strategic goals related to accommodation services.

As a Senior Administrative Officer, you will:

  • Act as a coach and work with team members to facilitate growth and development by giving balanced, constructive feedback considering individual capability and team performance. Implement strategies to promote positive emotional wellbeing across the team and regularly reflect on own behaviour
  • Bring a strong customer mindset. Strive for excellence and consult regularly with staff/students/stakeholders to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required. Respond to feedback from stakeholders regarding their satisfaction and perspective with services received with openness and transparency.
  • Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support
  • Challenge existing processes by formulating creative and inclusive alternative solutions and benefits. Promote solutions to modernise work practices and ensure alignment with Deakin's strategic direction.
  • Plan and prioritises work and critical activities appropriately and recognises barriers to achieving outcomes, finds effective ways to deal with them and evaluates progress. Seek to continuously improve and apply critical learnings from projects and initiatives across the University

To be successful, you'll have:

  • A Degree with subsequent relevant experience; or
  • Demonstrated experience in working effectively in a high paced environment dealing with complex and
  • sensitive information.
  • Demonstrated capability in SharePoint, Powerpoint and Microsoft Teams, including the ability to develop impactful presentations and resources on behalf of the CEO.
  • Experience in administration and related activities in a large organisation with complex administrative structures, policies and procedures.
  • Experience in operating in a high-pressure diverse environment, involving face to face, phone and written issue

Special Requirements

  • Working with Children Check (refer to Recruitment Procedure)

Here's how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Marion Grey, Chief Executive Officer, Deakin Residential Services, on

For a copy of the position description, please see below:

Applications for this position close on Sunday 26 May 2024

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: 14 May 2024 AUS Eastern Standard Time
Applications close: 26 May 2024 AUS Eastern Standard Time

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