Senior Process Analyst

6 months ago

Geelong, Australia Deakin University Full time


Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionizing education with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

As a Senior Process Analyst, you will:

Support the establishment and launch of an international branch campus in Bandung, Indonesia Design, document, and optimise procedures linked to the creation and functioning of the campus, including SOPs and SLAs Maintain a close working relationship with the Senior Project Manager to seamlessly integrate process tasks into the project plan and communicate updates to relevant internal Deakin and external stakeholders Keep abreast of international and local regulations to guarantee adherence to legal and compliance requirements in all procedures Implement quality control measures to ensure precise and efficient execution of processes, while identifying and proposing solutions for potential risks and challenges related to the international branch campus setup

Your responsibilities will be:

Perform a range of analysis, communication and quality assurance tasks which contribute to streamlined business systems, processes and improved business efficiency Analyse and manage project risks and issues and identify mitigations Establish systems, processes and procedures to guide work and track progress and strive for excellence and continually evaluate progress and effectively overcomes barriers to achieve outcomes Integrate multiple data sources to seek trends and analyse issues from diverse perspectives and draw sound inferences and specific challenges from information available Use understanding of the client context to anticipate needs, tailor services, improve service offering and ensure a high-quality outcome by addressing client feedback and setting service standards Proactively create, establish and retain professional networks, mutually beneficial relationships and considers practical application and alignment within Deakin Navigate appropriate course of action, gain agreement on preferred approach and prepare advice (information, materials and recommendations) to meet specific stakeholder style and requirements Interpret needs and offers pragmatic, inclusive and sustainable solutions based on research and in alignment with University context, policies and practices

To be successful, you’ll have:

Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or An equivalent combination of relevant experience and/or education/training (process analysis, improvement) Experience working within a large scale and complex organisation Proficient in process mapping and analysis techniques Experience with data interpretation and analysis Excellent communication, stakeholder management and influencing skills Strong analytical skills with a good understanding of data-based decision-making principles Strong project management skills, with the ability to prioritise tasks and meet deadlines Change management skills and experience

Here's how to apply: 

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact John Bolton (Senior Strategic Adviser) on

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