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Account Manager

3 months ago

Canberra, ACT, Australia CyberCX Full time
A minimum of 3 years account management and customer-focused solutions exp

  • Exceptional customer relationship and negotiation skills
  • A record of consistently exceeding quota

About Us

CyberCX has united Australia and New Zealand's most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments.

With a workforce of 1300 cyber security professionals and a footprint of 14 offices across Australia and New Zealand and global presence in the UK and the US, CyberCX offers a full suite of cyber security services.


The Role

Within an assigned territory, you will be responsible for managing the sale of CyberCX capabilities, products, professional services and managed services.


CyberCX Account Managers build new account customers, identify further sales opportunities within existing accounts, and manage customer satisfaction, through coordinating the preparation and presentation of CyberCX sales proposals, quotes and tenders.

As an account manager you will be accountable for meeting account growth targets and KPI's.

  • Key responsibilities (but not limited to):_
  • Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/ quota targets
  • Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX
  • Act as the main interface between the customer and CyberCX to ensure continued high service levels
  • Form effective working relationships and understand the customer's objectives, buying criteria and decisionmaking processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier with the aim of achieving "preferred" supplier status
  • Identify and gain new business through a sustained program of customer engagement and following up referrals/leads, and keeping abreast of competitor's sales strategies
  • Enable and conduct product demonstrations and conversations with technical SMEs and customers
  • Proactively engage internal stakeholder build buyin on account pursuits
  • Cultivate, develop, manage, and qualify opportunities, and maintaining accuracy within the CRM
  • Continuously seek to gain knowledge of government policies, funding arrangements and market trends.
  • Responsible and accountable for the preparation of sales proposals, tenders/bids, contracts, and account management plans

About You
You are customer-obsessed and a self-starter, you go above and beyond to deliver extraordinary results and experiences for customers.

You are focused on achieving your individual and team goals and enjoy working with others to deliver and bring a collaborative, enterprise mindset.


  • Additionally, you will also possess: _
  • A minimum of 3 years account management and customerfocused solutions experience
  • Proven project management skills with an ability to manage multiple projects and relationships simultaneously
  • An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
  • Hands on experience with CRM software and account management systems
  • A record of consistently exceeding quota
  • Demonstrable ability to win new customers and understand how to leverage CyberCX offerings, team, methodology and capabilities to grow your accounts
  • Please note, due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance. Only Canberra based applicants will be considered for this role (flexible hybrid working environment; a blend of office and WFH not remote)._

Benefits

Our teams feel a real sense of privilege to serve our global community and being their trusted partners in a rapidly evolving space.

We offer a great salary package with great employee perks such as:

  • Flexible hybrid working environment (3 days on-site and 2 days WFH)
  • Birthday Leave (yes please), Mental Wellness Day, Volunteer leave
  • Corporate discounts on a huge variety of retail stores through our partners
We are committed to fostering an inclusive environment where everyone feels valued and connected.

Please let us know at any stage if you require additional support or adjustments to assist you with your experience.

**_Where appropriate, the CCX Talent Team will work with our preferred panel of agencies. Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process._