Team Manager, Special Events

2 weeks ago

Melbourne, Victoria, Australia Yarra Trams Full time

Ding Ding Trams are the heartbeat of Melbourne - come be part of our team on the largest and most iconic tram network in the world.


About this opportunity


We are looking for an inspiring leader who is passionate about Customer to lead the Passenger Experience for Special Events and Occupations.

Reporting to the Manager Passenger Experience Delivery, you would be responsible for:

  • Build and lead an effective team to deliver the department's business objectives;
  • Lead the delivery of passenger experience plans, including passenger impact assessments, passenger information and schedules that are tailored to different customer segments;
  • Represent and advocate for better passenger outcomes in the planning of service changes;
  • Work with internal and external stakeholders to help in the delivery of passenger information;
  • Time on network is essential to review passenger experience executions and to drive continuous improvement.

About you

Ideally you will have:

  • Relevant tertiary qualification in a Communications, Marketing or Customer Experience related field;
  • A passion for customer experience and an understanding of customer experience frameworks;
  • Excellent verbal and written communication skills;
  • Demonstrable experience managing, supervising or coordinating teams, including coaching and mentoring;
  • Proven experience in Stakeholder communications within a Customer Service environment;
  • Ability to advocate for passenger experience driven outcomes in an operational environment
  • Ability to coordinate external contractors to aid in the delivery and implementation of customer information projects;
  • A strong geographical knowledge of Melbourne, including tram and other public transport networks.
Applications close: 09 May 2023

Why Yarra Trams?
Do you want to be a part of a workplace that is based on respect, promotes diversity, and encourages inclusiveness?
If you choose to work with us, you will be joining a team of passionate professionals dedicated to the delivery and improvement of Melbourne's biggest icon Additionally, you will receive:

  • A Free travel pass for Victoria's Public Transport Network
  • Competitive salary and great conditions
  • Professional Development
  • Career growth opportunities
  • A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee assistance program (EAP)
  • Paid Parental leave and paid superannuation for primary caregivers

About Yarra Trams


Our passengers, community, people, and operations are the four foundational pillars of our organisation, which help us to continuously improve and deliver safer, better, and more efficient tram services across Melbourne.


As the proud operator of the world's largest tram network and integral part of Melbourne's transport network, Keolis Downer is committed to moving Melbourne forward by delivering solutions for better tram journeys.


Please note, our selection process will include pre-employment checks, including police check and pre-employment medical check. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs. Additionally all workers are required to be fully vaccinated against COVID-19 (two doses) unless they have a legitimate and lawful exemption. Evidence of your COVID-19 digital vaccination or exemption certificate will be required.

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