Event Manager

2 weeks ago

Melbourne, Victoria, Australia Marriott Hotels Resorts Full time

Job Description:

Job Number

Job Category Sales & Marketing

Location Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
The position serves as the primary sales person for a large complex property or for a group of properties. Responsible for proactively soliciting and handling large group/catering related opportunities with significant revenue potential for each participating property.

Works to develop, build and maintain long-term, value-based group customer relationships in order to achieve personal and team related revenue goals for all assigned properties.

According to properties' needs, the Senior Account Executive can focus on all types of accounts, or can specialize and focus on specific accounts (e.g., Corporate, Association, etc.).

Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards.

Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR

  • 2year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

  • Understands the overall market competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
  • Identifies, qualifies and solicits new accounts with a focus on increasing business.
  • Strives to achieve personal and each property's revenue goals.
  • Closes the best opportunities for each property based on market conditions and individual property needs.
  • Identifies and develops new markets.

Developing & Executing Sales Plans

  • Develops and implements an effective sales plan.
  • Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Achieves solicitation and prospecting goals.
  • Maintains and grows business of existing accounts.
  • Designs, develops and sells creative catered events.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Building Successful Relationships

  • Works collaboratively with Strategic Accounts and Market Sales, Convention Bureaus, and other property counterparts to drive revenue, ensure customer satisfaction and increase market share.
  • Works collaboratively with offproperty sales channels (e.g.,, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Develops and manages relationships with key stakeholders, both internal and external.
  • Uses sales resources and administrative/support staff effectively.

Providing Exceptional Customer Service

  • Builds and strengthens relationships with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Maintains customer, account and opportunity data in SFA.
  • Drives customer loyalty by delivering service excellence throughout each customer experience.
  • Services customers in order to grow share of the account.
  • Executes and supports brand's Customer Service Standards and property's Brand Standards.
  • Executes and supports the company's Customer Service Standards and property's Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Additional Responsibilities

  • Utilizes intranet for resources and information.
  • Manages group or interpersonal conflicts effectively.
  • Conducts site inspections.

  • Event Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Event Operations Full time

    Do you enjoy leading a team? Are you happy to work outdoors at different venues? Can you remain cool under pressure and enjoy the thrill of problem solving? Do you possess strong organisational & motivational skills? Do you have practical experience & are comfortable working around plant and tools?Event Operations Group are looking to expand our team for...

  • Events Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Apex Event Recruitment Full time

    Immediate Start for 4-6 weeks Melbourne, VIC- $35-$40 an hour plus superThe Company:A medical Association based in Melbourne are looking for an Events Coordinator to join their team on a short term contract. The Association is one of the largest medical organisations and supports their field through setting standards for the industry, lobbying government...

  • Freelance Event Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Apex Event Recruitment Full time

    March 18th - April 25th Melbourne, VIC- $30-$45 per hour plus GSTThe Company:This organisation is one of Victoria's largest and oldest charities. They have a wonderful internal team as well as a huge network of volunteers. They are seeking an individual who can assist the Major Events Team with event support for a major public event.The Role:Key...

  • Waiters & Bartenders Wanted in Events - Hospitality

    2 weeks ago

    Melbourne, Victoria, Australia Event Staff Australia Full time

    _Hiring now_We are looking for someone who understands the hospitality industry. 6+ months experience required.We are after someone also with a car & driver's license. An RSA, and a can-do attitudeOur events range from venues to homes. We have a fun time while earning income, whilst celebrating all kinds of celebrations. From corporate events, wedding...

  • Events Management

    2 weeks ago

    Melbourne, Victoria, Australia Wall Street Full time

    Lead our events, no day is the same as you manage the event function end to end. Career progression available, lead a growing team, develop your career with us Join a hospitality group that is growing We've doubled in size in the last yearWHO IS LK HOSPITALITY?LK Hospitality is a growing Hospitality Group lead by industry titans and based in South Yarra's...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Ashurst Full time

    The Opportunity: We have an opportunity in our Brand, Marketing & Communications team for an experienced Events Manager to join our team in Melbourne on a permanent, full time basis. The role will manage the busy Melbourne client events calendar - advising practice groups, industry partners and BD on the planning of their upcoming events schedule,...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Ashurst LLP Full time

    The Opportunity:We have an opportunity in our Brand, Marketing & Communications team for an experienced Events Manager to join our team in Melbourne on a permanent, full time basis.The role will manage the busy Melbourne client events calendar - advising practice groups, industry partners and BD on the planning of their upcoming events schedule, identifying...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Event ManagementLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Elwood Bathers Full time

    Elwood BathersFull Time opportunity for experienced Events Manager in stunning beachfront location - Elwood Bathers Exciting opportunity at dining, drinks and events venue by the beach Full time role Fun dynamic teamElwood Bathers is a restaurant, bar and events venue with flawless views across Port Philip Bay. We pride ourselves on our menu which includes...

  • Event Manager

    2 weeks ago

    Melbourne, Victoria, Australia THE MONDAY GROUP Full time

    Exciting and growing premium hospitality group Work with the best in the industry Amazing team culture and huge career growth opportunityWith its amazing and unique event spaces located across Melbourne, our client is looking for a dedicated Event Manager who will be responsible for the planning, management, and delivery of bespoke and premium events in its...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...

  • Event Manager

    2 weeks ago

    Melbourne, Victoria, Australia Woods & Co Recruitment Full time

    $90,000 + OTE + Super Melbourne Planning some of the biggest and grandest events in MelbourneImmerse yourself in Melbourne's premier event space. As an Event Manager, you'll be at the heart of planning exceptional experiences, achieving growth and being the client facing, face of the business. Your role involves managing clients expectations through planning...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Athenaeum Club Full time

    The ClubA proud resident of Collins Street, Melbourne, for 155 years, the Athenaeum is one of Australia's oldest and finest clubs. We take pride in our heritage and traditions, yet are contemporary in our outlook.The Club's location, service, facilities and first-class dining reflect our Australian and international reputation as a welcoming place of...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Treasury Wine Estates Full time

    About the roleThis role reports into the Head of Events and is responsible for assisting with the strategic planning and leading execution of Penfolds events. The events will cover trade, media, consumer, corporate, and internal, with a clear focus on delivering events that deliver against sales revenue targets, brand building and consumer experience...

  • Event Manager

    2 weeks ago

    Melbourne, Victoria, Australia WoodsandCo Full time

    Immerse yourself in Melbourne's premier event space.As an Event Manager, you'll be at the heart of planning exceptional experiences, achieving growth and being the client facing, face of the business.Your role involves managing clients expectations through planning and delivery, working closely with the Sales and Operations teams working on innovating for...

  • Event Manager

    2 weeks ago

    Melbourne, Victoria, Australia WoodsandCo Full time

    Immerse yourself in Melbourne's top event space. As an Event Manager, you'll play a crucial role in crafting exceptional experiences, driving growth, and being the main point of contact for clients. Your responsibilities include managing client expectations, collaborating with the Sales and Operations teams to enhance value delivery, and overseeing event...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Treasury Wine Estates Full time

    About the role This role reports into the Head of Events and is responsible for assisting with the strategic planning and leading execution of Penfolds events. The events will cover trade, media, consumer, corporate, and internal, with a clear focus on delivering events that deliver against sales revenue targets, brand building and consumer experience...

  • Event Manager

    2 weeks ago

    Melbourne, Victoria, Australia Woods & Co Recruitment Full time

    Woods & Co have partnered with one of Melbourne's premier event spaces. As an Event Manager, you'll be at the heart of planning exceptional experiences, achieving growth and being the client facing, face of the business. Your role involves managing clients expectations through planning and delivery, working closely with the Sales and Operations teams working...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia Australian Government Full time

    Ongoing/Non-ongoing (12-month contract) Full time Canberra or Melbourne based role Collaborative team and varied workEvents Manager Ongoing/Nonongoing (12 month contract) Fulltime Canberra or Melbourne based role Collaborative team and varied workThe Events Manager is a key role in the Client Services team and is central to helping AGS deliver its client...

  • Events Manager

    2 weeks ago

    Melbourne, Victoria, Australia REA Group Full time

    We're REA REA Groupis not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help...