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Events Manager
3 months ago
Job Number
Job Category Event Management
Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023
We are thrilled to announce the opening of
The Ritz-Carlton, Melbourne, in March 2023.
Set to redefine luxury in the city, the hotel's extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline.
Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.
The Ritz-Carlton Melbourne is looking for an
Event Manager to join the team on a
Full-Time basis.
To Be Successful in This Role
- Proven track record of handling all aspect of planning & hosting events of all sizes
- Exceptional attention to detail, organisational & time management skill
- A creative problem solver
- Experience with Marriott International preferred but not required
- Excellent customer service
- Personable communication skills, both written and verbal
- Experience in leading a team
Supporting Event Services Operations
- Work with the Banquet Operations Team to ensure all room sets are "on time" and meet the Event Service Standard of The Ritz-Carlton.
- Have thorough understanding of Event Management processes (How Work Gets Done) to ensure seamless handling of all groups.
- Become familiar with any assigned sales file, review contract, and discuss profile on group with the appropriate operational departments.
- Contact the client/meeting planner by phone for an introduction.
- Customize upselling approach to the client's/meeting planner's needs to maximize sales.
- Knowledge of food and beverage programs; ability to tailor them to fit client's needs.
- Participates in customer site inspections and assists with the sales process as necessary.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Uses his/her judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (preevent, event, postevent).
Ensuring and Providing Exceptional Customer Service
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Perks, Rewards, Motivations
- The best hotel training opportunities produced independently by
The Ritz-Carlton Melbourne and internationally recognized training programs by Marriott International. - Access to Marriott's awardwinning Live Fully Rewards Program
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
- Discounts on food & beverage across all our hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Employee Assistance Program
- Dry cleaning or work clothes
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 awardwinning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
