Internal Technical Sales

1 week ago

City of Greater Dandenong, Australia ASSA ABLOY Global Solutions Full time

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  • Customer Service & Contact Center Operations
  • No Travel Required
  • 31-Jul-2024
PDS - Internal Technical Sales

Division/Company/Entity:

PDS Australia

Job Title:

PDS Internal Technical Sales

Location:

Site Specific Location

Department:

AAES PDS Division

Reports to:

Internal Technical Sales Team Leader

Supervisory responsibilities:

No

Status:

Full Time/Part Time:

Full Time 38 hours per week

Work Schedule:

Monday to Friday - span of hours 6:00am to 6:00pm

General Summary:

As Internal Technical Sales you are responsible for directly contributing to achieving AAES Revenue Growth & Margin Improvement targets. Will also work closely with the Technical Sales Team and support as a link into the Operations Team.

Responsibilities:
  • Technical Sales Quote follow up and approvals
  • Monitor, report & drive sales growth through Quoted Works
  • Building and maintaining relationships with existing customers to increase sales approvals
  • Identifying new sales opportunities, upselling services and products
  • Meets assigned targets for profitable sales volume and strategic objectives
  • Negotiating and closing sales deals
  • Be an ambassador for Excellent Customer Service and phone manner
  • Commercial Performance contacting all quote follow ups within 24hrs of submission
  • Monitor customer satisfaction ratings that meet company standards
  • Assist the Service Sales Field Teams with support as a link into the Service Operations Team
  • Liaise with technicians while on site and upgrade jobs
  • Carry out additional tasks as required by the business

Knowledge, Skills & Abilities Required:

  • A minimum of 2-3 years' experience in a similar internal technical sales position
  • Strong organisation and communication skills, along with attention to detail
  • Ability to work with senior management, under pressure and to tight deadlines
  • Strong sense of ownership and responsibility for meeting the requirements of the role
  • Good understanding of systems, including proficiency in Microsoft Office suite
  • Must have current drivers license and own transport

Key Performance Indicators [KPIs]:

  • Delivering Growth in line with yearly budget expectations
  • Achieving and exceeding all targets across Quoted Works
  • Achieving Individual targets set per month
  • Increasing Customer Spend Year On Year
  • Reducing/Eliminating Invoice Queries Disputes/Credits Associated With Your Customers To Facilitate Optimum Results By Communicating
  • Improvement of Customer Service and Retention in line in with Company standards
  • Compliance to all relevant policies and procedures including Safety.

Safety

As an employee of AAES, you are required under WHS Law to take reasonable care for your own safety, take reasonable care to ensure acts or omissions do not adversely affect the health and safety of others. Employees are expected to comply with reasonable instructions from AAES to assist in complying with the WHS/OHS Act and cooperate with policies or procedures relating to health and safety that have been communicated.

Education:

Required Level:

Relevant Diploma, technical background or Sales degree preferred. Tradesman encouraged to apply as an "off the tools role"

Additional Information:

See attached last page

Confidentiality requirements:

Pricing of service and works

Not required

On-call availability:

Not required

Compliance to all relevant policies and procedures including Safety

Yes

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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