Customer Success Representative

1 week ago

Sydney, New South Wales, Australia Nutanix Full time

Customer Success Representative

  • Sydney, New South Wales**_Hungry, Honest, Humble, with Heart
- **
The Opportunity

  • This role is hybridNutanix is a global leader in cloud software and a pioneer in hyperconverged infrastructure solutions, making computing invisible anywhere. We are looking for an accomplished Customer Success Representative to help our customers get maximum value from a wide array of Nutanix products. If you have a passion for Enterprise Cloud Technology and an interest in how it can impact businesses; we want to talk with you.
Sound like you? Read on

You will join a team driving Nutanix products adoption and subscription renewals as a best-in-class customer satisfaction environment

Your Role

  • Maximize the success of the Nutanix customers in your territory through proactive engagement and followup as well as reactive problem solving
  • Constructively operate as part of a wider, crossfunctional team to ensure the success of every customer
  • Attain a minimum of 100% of goals for customer checkins, customer adoption and renewal rate
  • Forecasting accurately
  • Maintain timely and accurate records of all customer interactions and data
  • Act as the customer's advocate engaging other departments within Nutanix when necessary and ensuring successful resolution
  • Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations
  • Maintain a highlevel of daily activity including customer and internal calls, meetings, and customer research

What You ́ll Bring

  • Experience in high tech customerfacing roles such as Customer Success, Inside Sales or renewal sales
  • Proven track record of overachieving in a metrics driven environment
  • Ability to connect customers business objectives with the necessary technology capabilities to achieve them
  • Experience partnering cross functionally with Sales and Customer Support
  • Strong organizational, communication, and time management skills
  • High energy, drive, and sense of responsibility
  • Positive attitude

About Your Team

Meet Natalie Chrara (Director of Customer Success - APJ)

How We Work
We are a fully hybrid team based in Kent Street, Sydney.

We operate a minimum of one -two days from office and meet up as a full team to reconnect, share ideas and to socialize outside of working hours We organize our working shifts and aim towards the appropriate work-life balance for all our team members.

When working from home, you will still feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats with the other marketeers

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