Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Johnson Controls Full time

The Company

ShopperTrak, a company under the umbrella of Johnson Controls, provides invaluable advice to retail businesses and shopping centers worldwide, including Europe, Asia, and the USA. Collaborating with globally recognized brands, we offer cutting-edge retail technology and analytical solutions that help identify lucrative opportunities both in-store and online. Our expertise covers various areas such as customer conversions, queue management, sales strategies, marketing campaigns, and merchandising tactics. We take pride in offering insights that facilitate retail benchmarking and have played a vital role in establishing and managing the widely acknowledged ShopperTrak Index. This index comprises a series of national trend metrics that track shopper footfall, serving as a trusted performance benchmark for retailers and shopping centers globally.

About the role:

The Customer Success Manager plays a key role as a knowledgeable resource for both prospective and current clients by:

  • Nurturing client relationships and devising business strategies to enhance customer revenue.
  • Collaborating closely with regional and mid-market sales teams.
  • Providing valuable insights to clients, ensuring optimal satisfaction levels, and concentrating on revenue growth and retention.
  • Analyzing customer data, identifying opportunities, and working with clients to develop strategies for achieving desired outcomes.
  • Identifying opportunities for cross-selling new products based on customer requirements.
  • Conducting regular client meetings to ensure Sensormatic is aligned with clients' current and future business goals.
  • Managing corporate accounts and acting as the primary point of contact with utmost integrity.
  • Representing the voice of the customer internally within the Sensormatic Solutions department, including collaborating with various teams such as Solutions, Marketing, Finance, Operations, and Technology.
  • Playing a role in change management and assisting in implementing strategic plans.
  • Providing leadership within the organization and supporting other team members as needed.

About you:

  • Minimum of 5 years of experience in account management, customer service, or business operations.
  • Preferably, previous experience in the retail sector, either at the store or corporate level.
  • Strong background in customer-facing roles.
  • Excellent verbal and written communication skills, with a strong aptitude for presentations.
  • Customer-centric mindset.
  • Ability to work autonomously with a high level of accountability.
  • Driven by results with exceptional follow-up skills.
  • Proficient in Microsoft Office tools such as Word, Excel, and PowerPoint.

If you are excited about this opportunity, kindly get in touch. Contact Priscilla for a confidential discussion. #LI-PD3

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