Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Innovior Full time
Innovior is a leading boutique Digital Transformation consultancy.

We began as a specialist in Intelligent Automation and quickly expanded our services to include Salesforce, Service Now, Anaplan, Data, Cloud and Managed Services.

This strategic shift enabled us to offer our clients a comprehensive suite of bespoke solutions for their digital transformation initiatives.

Since our inception in 2016, our team has expanded to include 140 dedicated professionals based in Sydney, Melbourne, India, and the Philippines.

Our expertise spans Management Consulting, Experience Design, Supply Chain Optimisation, Workforce Planning, and Data & AI.
Leveraging innovative technologies, we help clients optimise their operations, enhance customer experiences, and maintain a competitive edge.

Our client-centric approach, coupled with deep industry knowledge, allows us to deliver tailored solutions that drive meaningful outcomes and fuel success.

Join our passionate team and be part of our exciting growth journey at Innovior, and help us shape the future of digital transformationThe Role – Customer Success Manager Join Innovior as a Customer Success Manager and play a vital role in ensuring the success of our Baa S (Billing as a Service) clients in the Health Care space.

We're seeking a customer advocate with strong technical knowledge and exceptional communication skillsAs the Customer Success Manager, you will: Ensure operational health of Baa S clients.

Train new & existing customers on the product, including creating training materials.
Relay feedback to the product team to drive product improvement.
Facilitate interaction among client delivery, project teams, and engineering teams.
Represent Innovior's value proposition internally and externally.
Collaborate with team members on client meetings.
Lead governance calls with the product team.
About You: 3-5 years of experience in managing customer success or service delivery.
Experience in client-facing roles.
Bachelor's degree in a related field preferred.
Excellent communication skills.
Ability to lead and collaborate effectively.
Certifications in relevant areas such as Salesforce or Agile are a plus.

Why join us?You'll be joining a business in scale up mode, having experienced 342% growth in the last 4 years.

We are market leaders across our focus capabilities of Intelligent Automation, Salesforce, Data & AI, Cloud, Service Now, Managed Services and Management Consulting.

You'll be joining a friendly and collaborative team, who thrive in fast-paced environments and love solving problems together.
We work with blue chip clients and some of the biggest brands in the Australian market

Join Our Team:
At Innovior, we foster a vibrant and inclusive work environment where creativity, collaboration, and innovation thrive.

Fuel Your Ambitions - In our fast-paced environment, we provide you with the latest technology and tools to fuel your ambitions.

From state-of-the-art software to cutting-edge hardware, we equip you with the resources you need to excel.
Embrace the Team Spirit - We foster a strong sense of camaraderie and collaboration.
We believe in the collective power of our team and actively support each other to achieve greatness.
Together, we can conquer any challenge.

Your Success is Our Priority - We invest in your growth and development through tailored training programs, mentorship opportunities, and ongoing support.

We are dedicated to helping you reach new heights in your career.

Join a Community of Innovators - Become part of our vibrant community, where creativity thrives, and ideas come to life.

Surround yourself with like-minded individuals who share your passion for technology and making a difference in the world.

Apply NowWant to be part of our exciting story? Apply at the link and connect with us for a discussion around the opportunities at Innovior for you.

Like the sound of Innovior but not sure this role is right for you, apply anyway and our team will contact you about other relevant opportunities.

PS - Culture Amp has shared that research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box.

So if you think you have what it takes, but don't necessarily meet every single point on the job description, please do still get in touch.

We'd love to chat and see if we can partner on the next chapter of your career.
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