Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia TRKKN Full time
About TRKKN
What excites us at TRKKN is taking our clients' data-driven business to the next level.

We (as a Marketing Technology Partner) are not only one of the largest Australian and European Google partners and a reseller in the area of Google Cloud & Marketing Platform, we are also a catalyst for innovative digital marketing ideas.

Working for TRKKN means you'll be part of an inspiring, international, and diverse team in a fast-growing tech environment.

We offer the ideal workplace for anyone who wants to grow and shape and has a great appetite for responsibility.

Being close to Google and part of the Omnicom Group, you have the opportunity for an incredible learning curve at TRKKN - there's never a dull moment.

Our benefits

We empower you to take responsibility right from the start and provide you with an environment for enormous growth potential within the company and beyond your initial role.

We see you as an important part of our success story - We grow with you, you grow with us

In addition, you can expect:

  • Access to Google training, Google Alpha Products and feature and hands on experience with leading marketing technology platforms across the Google tech stack.
  • Prospects to progress into technical, consulting or sales focused areas of our business.
  • Personal development plan & training opportunities internally and from Google team.
  • Flexible work model, and a great office space with an endless supply of snacks, drinks and regular office events.
  • Opportunities to work with other Omnicom agencies and their network of over 5,000 global clients.
What is the Customer Success Manager?

As the Customer Success Manager, you will be responsible for representing TRKKN across the Australian market to current clients and prospects, as well as to our key Omnicom agency partners and our key strategic partner Google.

You will report directly into the Managing Director & will act as an individual contributor working with the wider TRKKN and Omnicom agency teams to build and maintain strong working relationships with our tier one key accounts.

Key Accountabilities

  • Represent the TRKKN services offering across the ANZ markets and provide guidance and thought leadership to agencies and clients around TRKKNs capability
  • Maintain strong relationships with our key accounts, internal agency partners & external partner, Google.
  • Grow the business profitably by acquiring new clients and work with Division Heads, to maximise profitable business growth within key accounts
  • Simplify complex solutions through clear and concise narrative that resonates with partners and clients' different levels of expertise and competency areas
  • Identify business opportunities and challenges, leverage synergy opportunities across functions and businesses.
The person we are looking for...

  • At least 3 years' experience within partnerships, sales or customer success in a similar environment.
  • Proven track record achieving targets within challenging sales environments would be highly advantageous.
  • Strong understanding of the Google Marketing Platform and Cloud Platform Stacks
  • Detailed knowledge of marketing technology (adservers, DMPs, CDPs, DSPs) and marketing cloud platforms such as SFMC and Google 360 Suite.

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