![Charterhouse](https://contents.bebee.com/companies/au/charterhouse/avatar-ZOSLu.png)
Customer Service Officer
2 weeks ago
Job Details:
- Location: Camberwell
- Salary: $32 - $34 per hour
- Job Type: Temporary
- Discipline: Call Centre & Customer Service
Job Description:
- You'll have the chance to work for a top Local Government authority that empowers leaders and supports learning.
- The organization is dynamic and inclusive.
- You should have prior experience in a customer service setting.
About the Company:
You'll work for a growing and innovative company that prioritizes employee engagement and community service. This role offers an excellent opportunity for career advancement within a Local Government setting.
Your Key Responsibilities:
- Provide customer service solutions in an inbound call center for community members.
- Handle various queries related to rates, permits, local laws, applications, and other council issues.
- Perform data entry and other adhoc tasks.
- Handle objection resolution.
- Assist with front desk cashier duties.
Requirements:
- Prior experience in Local Government, particularly in customer service.
- Call center experience with a busy switchboard.
- Strong focus on customer service.
- Excellent organizational and time management skills.
- Effective communication skills.
- Intermediate proficiency in MS Office suite.
- Availability to work during the Christmas/New Year period (excluding Public Holidays).
- Self-motivated and self-reliant.
- Capable of maintaining a suitable Working from Home environment (HS&E).
- Access to NBN internet connection.
- Smartphone device.
Benefits:
Gain valuable experience working for an innovative and community-driven Local Government.
If you're intrigued by this opportunity, please submit your application today.
At Charterhouse, we promote and appreciate diversity in culture, working practices, sexual orientation, and gender identity. We advocate for a workplace that actively seeks to include and value the unique contributions of all individuals, including the skills and efforts of Aboriginal and Torres Strait Islander personnel.
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