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Administration & Customer Support
3 months ago
- RetailWork Experience
- 1+ yearsCity
- CamberwellState/Province
- VictoriaCountry
- AustraliaZip/Postal Code
Our client is a sales lead consulting business that manages brands across the FMCG and pharmacy sectors, working collaboratively with clients, brand owners and retailers in the Australian and New Zealand market place.
The business has been experiencing strong growth creating an opportunity for an experienced administration person with great customer services skills supporting the business owner directly as the business moves to the next level.
Key responsibilities include:
- Communicate & liaise with external stakeholders all relevant information
- Source & coordinate relevant documents & reports for regular meetings
- Processing and analysing customer reports (and requests)
- Building customer promotional plans
- Assistance with preparation of business proposals
- Source & coordinate relevant documents, reports for meetings and customer reviews
- Problem solving day to day live items as they happen
- Manage and coordinate projects
- General administrative support
- Relevant adhoc duties, as required
Requirements:
- The ideal person has wellround administrative and customer services skills, who is naturally organised with an eye for detail and who enjoys their role and is proactive with time management. You must have a positive 'can do' attitude and be able to multimask. The role has plenty of variety and essentially covers all aspects of administration and support tasks for the customers and clients of the business.
Specifically you will need:
- Good system skills and knowledge of (MS window, Excel & Power Point)
- Excellent communication skills
- Strong customer focus with the ability to provide a high quality of professional service to our customers
- Excellent time management and organisational skills with the ability to multitask and prioritise your work
- High attention to detail
- Ability to work autonomously, prioritize tasks and take initiative
- Ability to manage and interpret data
- Effective numerical, critical thinking and analytical skill
- Confidence dealing with ambiguity
- Prior experiences with either FMCG or Pharmacy retailers would be beneficial
Benefits:
- The role is part time (20 hours a week) based in Camberwell Junction and offers flexible working arrangements to fit in around our business hours of 9am to 3pm, either:
- 5 hours a day, 4 days a week, or
- 6.5 hours a day, 3 days a week
If you're looking for a challenge or wanting to get back into an admin role, have plenty of initiative and self-drive, experienced in various administration tasks, systems and processes and great customer service skills then this is the role for you.
