Customer Service

1 week ago

Sydney, New South Wales, Australia Core Professional Services Full time

Our client is a global leader within the industrial equipment industry, going through a period of healthy growth and are on the hunt for customer service superstars to join them on their journey as they corner stone the market.

As a Customer Service Representative, you'll be an integral part of their mission to deliver excellence to customers around the globe. And the perks? They're pretty fantastic too:

  1. Flexibility: Work from the comfort of your own home three days a week, with the option to collaborate and connect with your team in the office for two days. Strike that perfect work-life balance without sacrificing productivity.
  2. Competitive Salary: They value your skills and expertise, which is why they are offering a competitive salary package of $70,000 plus Super. Your hard work deserves recognition
  3. Immediate Start: No need to wait around - jump right into the action and start making an impact from day one.
  4. Amazing Culture: Join a team that feels more like a family. With a close knit and a people focused manager, they are all about supporting each other, celebrating wins, and fostering a positive and inclusive work environment. Get ready for team outings, fun activities, and plenty of laughter along the way.

Your Role: As a Customer Service Representative, you'll be the friendly face and voice of the company, providing exceptional support to their valued customers. Your responsibilities will include:

  • Handling inquiries, resolving issues, and providing product information with professionalism and efficiency.
  • Building strong relationships with customers through clear communication and personalised assistance.
  • Collaborating closely with internal teams to ensure seamless customer experiences.
  • Managing a busy inbox, processing sales orders, processing warranty claims and processing invoices
  • Liaising with cross functional teams across sales, finance, logistics and warehousing

Requirements:

  • Must have full working rights in Australia either permanet residency or citizenship
  • Previous experience in customer service or customer care role
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a passion for helping others.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • A positive attitude and a willingness to go above and beyond for our customers.
  • Experience processing sales orders, invoices or warranty claims
  • Attention to detail, this is a heavy data entry role so requires meticulous attention to detail

How to apply:

Please click apply with an update resume outlining your customer service skills. For more of a confidential chat, please reach out or for more details. This is a fantastic opportunity so apply now and don't miss out.

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