Senior Change Analyst, Reimagining Customer Connections

2 weeks ago

Mackay Regional, Australia Ausnet Services Full time

Title: Senior Change Analyst, Reimagining Customer Connections

Location: Victoria, Australia

Employment Type: Fixed Term Full Time

Description:

When you choose AusNet, you'll join genuine people working together making Real. Progress

At AusNet, we're the bridge between renewable energy sources and local communities, playing a vital role in the clean energy transition and providing essential energy to every Victorian family. Help us lead the way, while enriching your career with real people who encourage you to bring your best and make a real impact – for your career, our communities, and Australia's cleaner energy future.

Purposeful work with genuinely good people. That's refreshing.

It's time for you to step up and become part of a team that will play a crucial role in a significant Customer-focused Project. This project is an improvement plan focused on enhancing the connection experience for our customers and industry partners looking to establish a connection to our electricity distribution network.

As the Senior Change Analyst in our Customer Connections Project, you will provide advice and guidance on managing change activity stemming from individual project or program work streams.

Enrich your career with real people who inspire you to give your best in a role that will position you as a key member of the project team, with a strong focus on early identification of risks and issues related to successful project delivery.

With a Hybrid split, this role is based in Southbank and is part of the Customer Connections Project Team in our Network Operations division. This role is a fixed term contract role for 12 months.

This role will deliver tangible outcomes, including but not limited to:

  • Ensure change management is appropriately planned, documented and delivered in alignment with Ausnet's change management approach
  • Working collaboratively with the project team and stakeholders, you will lead change analysis, including stakeholder, change complexity & impact, business readiness and learning needs assessments.
  • Identify a set of actionable and targeted change and communication initiatives that are aligned with the directorate's strategy to mitigate or address any gaps.
  • Identify stakeholders' expectations and ensure timely, tailored communication occurs, through coordinating key stakeholders, quality assuring mediums and content, and providing advice to the project, business leads and sponsor on best practices or requirements based on stakeholder analysis.
  • Collaborate with project teams to integrate change management activities into the overall project plan, ensuring ongoing buy-in and satisfaction with change management efforts
  • Drive business readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner
  • Identify and log potential change and people risks, and develop specific plans to mitigate or address the concerns
  • Support formal and informal internal networks to drive change adoption
  • Foster and promote strong relationships & engagement with end users and their leaders, and facilitate co-design of readiness and delivery approaches.
  • Coach and influence key stakeholders to enable successful change implementation
  • Assist in enhancing the change capability of Network Operations leaders to manage the changes and impacts on their teams as part of business improvement activities, new technology, and process changes.
  • Track and report on change management progress and metrics.

You don't need to tick every box; however, we are seeking a good combination of:

  • Extensive experience in driving complex change initiatives across organizations, involving multiple business functions
  • Solid experience with change management methodologies (eg. Prosci) and tools, which form the basis of your approach to managing change; and the ability to adapt frameworks to ensure they are suitable for the purpose
  • Experience in working as part of a project team delivering a complex transformation project
  • Ability to liaise cross-functionally with various levels of stakeholders
  • Microsoft Excel, Jira (or proficiency in other project management tools), and PowerPoint experience
  • Ability to prioritize and coordinate multiple competing activities and a strong ability to work with ambiguity

A genuine place to belong

We celebrate unique voices, fresh perspectives, and diversity in our team. Engage and connect through our social club, family day, a wide range of events, or by joining one of our Employee Network Groups.

We believe in more than just competitive pay. Here's what makes us stand out:

  • Flexibility : whether this involves hybrid work, flexible hours, or part-time arrangements, we will collaborate with you to help balance work and life.
  • Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
  • Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that is meaningful to you.
  • Perks: we offer all the other benefits you've come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts, and more.

As an industry undergoing transformation, we're thrilled by the opportunities ahead.

So, if you're enthusiastic about our mission and dedicated to making real progress, bring your energy and join AusNet. Together, we can shape a new path forward.

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