Assessment Officer

1 week ago


Brisbane, Queensland, Australia Queensland Building and Construction Commission Full time
About us

Queensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work.

QBCC also serves to educate, protect and support the community and the Industry via licensing and registers, education, dispute resolution and adjudication, and enforcing compliance.

Key Outcomes

  • Ensure that the performance and effectiveness of QBCC's Dispute Resolution Service and Statutory Home Warranty Scheme is continually improved by contributing to the assessment of complaints about defective building work, and in in monitoring, reviewing and reporting on the insurance scheme's performance
  • Contribute as required to the development and delivery of the Resolution Services operational plan.
  • Investigate and assess complaint about defective building work and insurance claims in accordance with relevant legislation, insurance policy conditions, guidelines and procedures to accurately determine claim entitlements and approve related claim payments to delegated level.
  • Provide advice and opinions to the Senior Assessment Officers and Principal Resolution Officers and Senior Lead's in regard to Dispute Resolution and Queensland Home Warranty Scheme.
  • Representation of QBCC's position in relation to reviews of decisions before the Queensland Civil and Administrative Tribunal (QCAT).
  • Undertake other general duties that contribute toward the ongoing improvement of Resolution Services and foster a cohesive team environment.
  • Demonstrate a sound knowledge of the building and construction and insurance industries.
  • Demonstrate sound skills in communicating, consulting, liaising and maintaining effective relationships with stakeholders, managers, staff and customers, including identifying customer needs, and providing customers with relevant information and quality customer service.
  • Demonstrate sound investigative, analytical problem solving and decision making skills, including prioritising, planning and organising an ongoing caseload.
How do I apply

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