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Customer Community Specialist

3 months ago

Sydney, New South Wales, Australia Technology One Limited Full time

How you'll make a difference...
The Support team are true advocates for TechnologyOne and our customers, where customer satisfaction and success are our focus. We are committed to keeping our customers doing what they do best - running their business.


As the Customer Community Specialist, you will contribute to this by helping drive continued engagement within the Customer Community and working closely with Product Success Teams, Marketing, Customer Experience Manager and our Super Users to help us scale our community.


What you'll be doing...

  • Demonstrate strong customer advocacy and suggest ideas to meet needs within the Customer Community
  • Respond to messages, comment on posts, and interact with Community members to become the 'face' of the TechOne Customer Community.
  • Respond to requests and community feedback and share actively with the TechnologyOne family.
  • Create knowledge base articles for customer community functions, as appropriate, to improve selfhelp capabilities for our customers
  • Ideate, design, and execute unique ideas, activities and activations that incentivise, grow, and engage our customers
  • Analyse data and trends to generate bespoke and compelling initiatives or campaigns
  • Host webinars to showcase community features, connect with our members and demonstrate how to get the most out of community.

Your talents

  • Have a passion for community bringing people together and providing that compelling customer experience is what drives you
  • Selfstarter you love setting goals and striving to reach them
  • Experience creating bespoke content for online groups to drive engagement
  • Curiosity and an ability to understand people, their needs, issues, and problems, and proactively identify options and/or solutions
  • Datadriven ability to partner with reporting analysts and data teams to ensure community programs (campaigns) are measurable and effective
  • A creative mind with a desire to deliver exciting, compelling content

Benefits...

  • Flexible hours we are family friendly and value life outside of work.
  • Close to public transport with fantastic end of trip facilities: Bicycle parking, showers, hair straighteners, hair dryers & free towels.
  • Option to extend leave to 6 weeks via Purchase Leave Policy
  • Free breakfast onsite
  • Professional development allowance benefits for use on courses, conferences, workshops etc.
  • Catered team and company events
  • Salary packaging for devices like mobile phones, tablets & smart watches, as well as novated leases on cars and more.

Who we are
TechnologyOne (

ASX:
TNE) is Australia's largest enterprise software company and one of Australia's top 150 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries, and a supportive environment. We double in size every 4-5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation, and people with an entrepreneurial spirit. See us in action at Hack Day

  • Applicants must have the right to work permanently in Australia.