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Service and Warranty Coordinator

3 months ago

Eagle Farm, Queensland, Australia MCT Group Full time

About the Role

This is an outstanding opportunity to join a highly successful business and a dedicated and experienced team. A competitive salary package is on offer to the suitable candidate.

The ideal candidate will be an experienced, reliable and self-motivated team player providing great customer service..

Our preference is to find a candidate with previous experience or exposure to the retail automotive industry and unwavering commitment to customer service.

Some specific responsibilities of the role include:

  • Meeting and greeting customers
  • Being the main point of contact for customers throughout their service
  • Completing relevant paperwork and data entry
  • Communicating with colleagues with scheduling of repair orders
  • Ordering parts where applicable
  • Preparing repair orders and invoices
  • managing warranty bookings

The ideal candidate will have:

  • Minimum 2 years previous experience in a Service Advisor or similar position.
  • Exceptional customer service and communication skills
  • Strong IT skills and the ability work with multiple programs
  • Confidence dealing with all customer types
  • The ability to work and support a busy, hardworking team
  • Ability to prioritise and seek assistance where necessary
  • A current, valid QLD drivers licence.

The position offers continual training as well as career development opportunities for ambitious individuals.