Business Process Improvement Specialist

2 weeks ago


Sunshine Coast, Australia Youi Pty Ltd Full time

Business Process Improvement Specialist


Since Youi emerged in 2008, we have built a strong challenger brand backed by awesome customer service We tailor our products to individuals and we're there for our customers in their time of need, tailoring products to individuals and challenging the insurance industry to do better by the customer.

Not only is our brand recognizable, but our service is genuine, and we have the customer satisfaction accolades to prove it.

With over 1800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.


About the role
The Process Improvement Specialist will engage relevant stakeholders across all functions in the business to identify process improvement opportunities. They will effectively use data and business performance measures to identify significant opportunities for improvement.

  • Leading and delivering complex, cross functional process improvement initiatives whilst ensuring effective change management for each improvement
  • Champion a continuous improvement culture, introducing lean methodology tools and concepts to the business.
  • Act as a Lean coach across other process improvement initiatives to support developing capability and establishing a continuous improvement culture
  • Support the analysis, identification and triaging of improvement initiatives to ensure there is a constant pipeline of specialised improvement projects
  • Have a passion for process and proven expertise working within collaborative and high performing teams

About you

  • BPM / Continuous Improvement qualification
  • Green belt desired, or Industrial/Process engineering degree
  • Proven experience in the management, execution or delivery of complex CI projects and initiatives
  • Facilitating workshops to gather information and convert info into published documentation with clear actionable recommendations
  • Stakeholder engagement and management
  • Be able to liaise with all levels of stakeholders from front line advisors to executive level
  • Time and project management skills to effectively complete programs of work according to schedules as well as prioritisation of work
  • Experience understanding and/or using the following programs: (or similar)
  • SharePoint Online
  • MS Visio
  • Atlassian (Jira/Confluence)
  • BPMS (ARIS, iGrafx, GBTEC etc.)
  • Microsoft Office
  • Data and analytical skills
  • Full comprehension of how CI can support the business to become more than a challenger brand
  • Insurance Business Processes and regulatory awareness and understanding (desired)
  • Queueing theory & Forecasting models

The Youi Difference


We're well known for having one of the best company cultures in Australia and this extends into the Business Process team, how we interact with each other, and with the broader business.

Whether it's chatting to our CEO in the elevator (who favours shorts and t-shirt) or sharing your favourite camping spots with a colleague whilst waiting for your haircut or massage at The Hub at HQ, everyone is warm, friendly, and approachable and you'll love getting to know the talented people that call Youi home.

We live and breathe our Human value and embrace flexible working.

We have team members who work remotely and on different schedules, designed to suit their needs with a focus on employee wellbeing.

We believe when you're feeling your best, you'll do your best work and that means awesome outcomes for our customers and our community.


How to Apply
If you would like to work for a dynamic, young challenger brand where you can progress your career whilst working with a great team committed to outcomes, then this role is for you

No agencies thanks, we've got this one covered.

  • Sunshine Coast, Australia Transport and Main Roads Full time

    In the role of Advisor (Business Improvement), you will support the implementation of business improvement outcomes, build capability and promote continuous improvement within Program Delivery and Operations Branch, North Coast Region.Desirable requirements: - Formal training or qualifications in process improvement methodologies such as LEAN, SIX Sigma or...


  • Sunshine Coast, Australia Transport and Main Roads Full time

    In the role of Advisor (Business Improvement), you will support the implementation of business improvement outcomes, build capability and promote continuous improvement within Program Delivery and Operations Branch, North Coast RegionDesirable requirements: Formal training or qualifications in process improvement methodologies such as LEAN, SIX Sigma or...


  • Central Coast, Australia Central Coast Local Health District Full time

    Employment Type: Permanent Full TimePosition Classification: Health Manager Level 4Remuneration: $ $159929 per annumHours Per Week: 38Requisition ID: REQ369703This recruitment may be used to fill future positions via an eligibility list for permanent, full time, part time, temporary and casual positions. Are YOU experienced in process analysis and looking...


  • Central Coast, Australia Central Coast Local Health District Full time

    Employment Type: Permanent Full TimePosition Classification: Health Manager Level 4Remuneration: Commencing Salary $133,671Hours Per Week: 38 hoursRequisition ID: REQ377146This recruitment may be used to fill future positions via an eligibility list for permanent, full time, part time, temporary and casual positions. Are YOU experienced in process analysis...


  • Sunshine West, Australia Australia Post Full time

    Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  About the...


  • Gold Coast, Australia Queensland Health Full time

    An opportunity has become available for a Business Practice Improvement Officer (Outpatients) to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia. You will - Develop and implement procedures and systems for the...


  • Gold Coast, Queensland, Australia Queensland Health Full time

    The RoleAn opportunity has become available for a Business Practice Improvement Officer (Outpatients) to join Gold Coast Health (GCH) where the focus of our strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.You will Create performance reports which monitor performance...


  • Sunshine, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Whs Specialist

    2 weeks ago


    Sunshine Coast, Australia Youi Pty Ltd Full time

    About YouiAt Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to both selling insurance and hiring our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels. We...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    **Marketing Risk and Compliance Specialist (part-time)** Since Youi emerged in 2008, we have built a strong challenger brand backed by awesome customer service! We tailor our products to individuals and we’re there for our customers in their time of need, tailoring products to individuals and challenging the insurance industry to do better by the...


  • Gold Coast, Australia C3 Talent Full time

    Based Gold Coast Area - Steel reinforcement Industry - Salary circa $145k - 150k This privately-owned company has established themselves as one of the most innovative and enduring providers of quality products to its niche market. For over 70 years, from its Gold Coast manufacturing facility, it has distributed products to its specialist markets across QLD...


  • Gold Coast, Queensland, Australia Small Business Directory Full time

    Riordan Property Investment Specialist Small Businesses QLD | Small Businesses Near Me Riordan Property Investment Specialist Small Businesses Business Information No Reviews Send Email Message Gold Coast QLD Service Areas Gold Coast Why choose Riordan Property Investment Specialist? Helping Australians reduce debt and build wealth for the future. Products...


  • Central Coast, Australia Central Coast Council Full time

    **_"YOU COULD MAKE ALL THE DIFFERENCE"_** **Primary Work Location: Erina** **NSW** - **Exciting opportunity to drive business process improvement in an Infrastructure Services environment**: - **Work with multiple stakeholders to create solutions for complex and non routine business challenges**: - **Work/Life Balance - 9 day fortnight with...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    **About the Role** Our People & Culture (P&C) team are world class and are responsible for delivering a range of services including employee relations, workplace health & safety, learning & development, remuneration, employee performance and employee experience. Reporting to the Head of People & Performance, the newly created P&C Risk Specialist will...


  • Gold Coast, Queensland, Australia C3 Talent Full time

    Based Gold Coast Area Steel reinforcement Industry Salary circa $145k 150kThis privately-owned company has established themselves as one of the most innovative and enduring providers of quality products to its niche market. For over 70 years, from its Gold Coast manufacturing facility, it has distributed products to its specialist markets across QLD and...

  • Operations Specialist

    3 months ago


    Sunshine Coast, Australia Queensland Health Full time

    An exciting opportunity exists for a Operations Specialist, who ensures the end to end service delivery for enterprise systems within the Sunshine Coast Hospital and Health Service. You will utilise your high-level technical knowledge and skills to provide high level support, to successfully implement the Cyber Security Gateways function. Live, work and play...


  • Sunshine Coast, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality - We are a customer and community focused network of branch colleagues - Together we can create brilliant customer experiences that matter - **Please note this role is a 12 month contract** - **Full Time - Monday to Friday - 38 hours per week** **See yourself in our...


  • Sunshine Coast, Australia Commonwealth Bank Full time

    You are passionate about helping customers turn their financial dreams into reality We are a customer and community focused network of branch colleagues Together we can create brilliant customer experiences that matter- Please note this role is a 12 month contract- Full Time Monday to Friday 38 hours per weekSee yourself in our teamThe Retail Bank is the...


  • Sunshine Coast, Australia Youi Pty Ltd Full time

    About the RoleOur People & Culture (P&C) team are world class and are responsible for delivering a range of services including employee relations, workplace health & safety, learning & development, remuneration, employee performance and employee experience. Reporting to the Head of People & Performance, the newly created P&C Risk Specialist will coordinate...


  • Sunshine Coast, Australia Boehunter Full time

    **Company Overview**: We are manufacturer of medical cannabis products, dedicated to providing safe, effective, and high-quality Cannabis products for patients in need. Our state-of-the-art facility operates under strict Good Manufacturing Practices (GMP) guidelines to ensure the safety, purity, and consistency of our medical cannabis products. As we...