Service Excellence Specialist

1 week ago

Wantirna South, Victoria, Australia Knox City Council Full time

Job no: 495513

Work type:
Temporary Full-time

Location:
Knox Civic Centre

Categories:
Business and Economic Development

Your new role
We have an exciting opportunity for a Service Excellence Specialist to join our Strategy and Transformation team. This role will work across the organisation to support leaders and teams to develop their 4-year service plans.


Strategically, 2024 is a pivotal year for Knox Council as we embark on the development of a new Council and Health and Wellbeing Plan , a new Organisation Strategy, and a new Integrated Strategic Planning Framework.

Service plans are a crucial element of this new framework, translating our organisational goals and strategies into actionable objectives and initiatives at the operational level, ensuring alignment across all departments and functions.

Service plans will provide a clear roadmap for how Council will address the evolving needs and aspirations of our community.

They will detail how services will be designed, delivered, and evaluated, will ensure that resources are allocated effectively to meet community priorities and achieve desired outcomes.

This is a Band 7 classified role, remuneration will be $104, $117, depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

What you will need to thrive

The key selection criteria for this role are:

  • Proven ability to develop cross-organisational teams to drive service planning by establishing clear purpose, goals and responsibilities
  • Demonstrated experience delivering a program of service planning in partnership with the business and aligned to strategic and financial outcomes
  • The ability to develop and maintain trusted working relationships with the leadership team, business owners, technical experts and key stakeholders to gain their ongoing engagement and buyin to key business decisions.
  • Strong project management capabilities, and experience in change management
  • Strong analytical, problem solving and troubleshooting skills with keen attention to detail, along with the ability to effectively prioritise and execute tasks in a highpressure and budgetconstrained environment.
  • Excellent communication skills including the ability to prepare reports, presentations and facilitate workshops with experience explaining and presenting service planning and continuous improvement concepts.
  • Experience in training, facilitation and coaching in new processes and tools.
  • Demonstrated skill in managing analysis and hypothesisdriven problemsolving.
  • Previous local government experience would be highly valued but not required.

How to apply


Please provide a resume and brief cover letter addressing the 'what you need to thrive' section from the to outline how your experience and skills relate to the role.

To view a copy of the please visit our Knox City Council Careers Page.

Why Us
At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments.

We succeed by recruiting for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.


We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.


Beyond that, we also offer:
- accrued days off for full time employees;
- growth and learning opportunities;
- career development;
- reward and recognition programs; and,
- a supportive Employee Assistance Program.


As an employee (in accordance with Knox City Council's Covid-19 Vaccination Policy) you may be required to provide evidence that you are compliant with the vaccination requirements prior to commencement.

It is highly recommended that all Council staff are vaccinated.

To view the inherent requirements for this position please see attachment below.

  • Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse._


Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.


Advertised: 24 May 2024 AUS Eastern Standard Time

Applications close: 09 Jun 2024 AUS Eastern Standard Time

  • Customer Service Specialist

    1 week ago

    Wantirna South, Victoria, Australia Bank of Melbourne Full time

    Branch based specialist opportunity in Box Hill Parttime Permanent Opportunity (30.4 hours a week) Keep taking your career up a notch**How will I help?We get to know our customers as people around here - not as account numbers. And that takes a team of great people giving every person who walks into our branches an equally-great experience. Our Customer...

  • Personal Banking Specialist

    1 week ago

    Wantirna South, Victoria, Australia Westpac Full time

    Join our diverse, supportive, and growing team at Westpac Group:Strong banking consulting and/or sales experience is essential:- Full-time roleWe believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of...

  • Strategy and Planning Specialist

    1 week ago

    Wantirna South, Victoria, Australia Knox City Council Full time

    Job no: 494807Work type: Permanent Full-timeLocation: Knox Civic CentreCategories: Business and Economic Development, Communications and MarketingYour new roleWe have an exciting opportunity for a Strategy and Planning Specialist to join our Strategy & Transformation department.This is a Band 7 classified role, remuneration will be $104, $117, depending on...

  • Customer Service Advisor

    1 week ago

    Wantirna South, Victoria, Australia Bank of Melbourne Full time

    Join a diverse and thriving team at Bank of Melbourne Knox CityPermanent Part Time role (32 hours per week)Shape and advance your careerHow will I contribute?As a representative of Bank of Melbourne, you'll be stationed at the branch to assist customers in reaching their financial objectives. How will you achieve this? By comprehending their unique...

  • Customer Service Attendant at

    1 week ago

    Wantirna South, Victoria, Australia The Pancake Parlour Full time

    Show us what you're made of All of our training is provided on the job - no experience necessaryThe Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team.You will thrive in this role if you:are a...

  • Customer Service Attendant at

    1 week ago

    Wantirna South, Victoria, Australia The Pancake Parlour Full time

    Show us what you're made of All of our training is provided on the job - no experience necessaryThe Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team.You will thrive in this role if you:are a...

  • Customer Service Specialist-MBS

    1 week ago

    South Melbourne, Victoria, Australia Better Health Network Full time

    Job Reference No V0318 Join us as a Customer Service Specialist-MBS (Medicare Billing) in our Allied Health Service Access team, where you'll be the first point of contact for our clients, ensuring efficient service access. Collaborate within a supportive team environment, delivering efficient and professional service access.You will work closely with our...

  • Leisure Services Officer

    1 week ago

    Wantirna South, Victoria, Australia Knox City Council Full time

    Job no: 495027Work type: Temporary Full-timeLocation: Knox Civic CentreCategories: Leisure and RecreationYour new role:The Leisure Service Officer assists in the efficient and effective planning and operation of Council's sporting reserve facilities including liaison with sporting and leisure clubs and the general community. The position supports the...

  • Customer Service Specialist-allied Health

    1 week ago

    South Melbourne, Victoria, Australia Star Health Full time

    Location: Star Health South MelbourneEmployment Type: CA CasualDepartment: Team Leader SAAS AHSalary:Two generous salary packaging options availableCustomer Service Specialist-Allied HealthCasual employmentJob Reference No VAC1221- Two generous salary sacrificing options:- Great team culture:- Make a difference to the most disadvantaged in our communityBHN...

  • Client Services Officer

    1 week ago

    Wantirna South, Victoria, Australia Fuse Recruitment Full time

    Who will you be working with?You'll be working within an established financial advisory firm, with multiple offices across Melbourne. With specialisations in superannuation, investments, insurance, SMSF, retirement planning, and debt reduction strategies, they're looking for a Client Services Officer to join their growing team. What are the benefits?Hybrid...

  • Leisure Services Officer

    1 week ago

    Wantirna South, Victoria, Australia Knox City Council Full time

    Job no: 495392Work type: Temporary Full-timeLocation: Knox Civic CentreCategories: Leisure and RecreationYour new role:We have an exciting opportunity for a Leisure Services Officer to join our Active & Creative Communities team.As our new Leisure Services Officer you will make a difference daily by providing efficient and effective planning and operation of...

  • Customer Service Specialist

    1 week ago

    South Melbourne, Victoria, Australia Bank of Melbourne Full time

    Permanent vacancy at our branch in South Melbourne:Full-time position (38 hours per week):- Strong customer service experience essentialHow will I help?You'll be the face of Bank of Melbourne, working in-branch to help our customers achieve their financial goals. It's important that you understand the customer's individual needs, their circumstances, and...

  • Coordinator Arts and Cultural Services

    1 week ago

    Wantirna South, Victoria, Australia Knox City Council Full time

    Job no: 495021Work type: Permanent Full-timeLocation: Knox Civic CentreCategories: Arts and CultureYour new role:We have an exciting full time, permanent leadership opportunity for an Arts and Cultural Services professional to join the Active and Creative Communities team at Knox.The Coordinator is responsible for the effective management of Council's Arts...

  • Community Care Services Administration Officer

    1 week ago

    Wantirna South, Victoria, Australia HOBAN Recruitment Full time

    The Community Care Services Administration Officer is a crucial support role for the Occupational Therapists at our Local Council. This position involves managing incoming referrals, triaging, making appointments, and offering general administrative assistance to the Allied Health team.Benefits: Work within a supportive Local Council team focused on...

  • Customer Service Team Leader

    1 week ago

    Wantirna South, Victoria, Australia Knox City Council Full time

    Job no: 494854Work type: Permanent Full-timeLocation: Knox Civic CentreCategories: Customer ServiceYour new roleWe have an exciting opportunity for a Customer Service Team Leader to be part of the Customer Operations leadership team, reporting to the Head of Customer Operations. In this role, you will provide support and coaching to the Customer Service...

  • Quality Excellence Partner

    1 week ago

    South Yarra, Victoria, Australia Ability Action Australia Full time

    Company Description**_Welcome to Ability Action Australia_**We are a national therapy services provider. Every day and in many ways, we are here to help NDIS participants - children, adolescents and adults (0-65 years) - get more out of life today _Help us help others_ to improve their access, development, independence, and overall health and wellbeing, and...

  • Leadership Opportunities

    1 week ago

    Wantirna South, Victoria, Australia Plush Full time

    Join a professional sales team, earn commission from your first sale. Uncapped commissions and generous incentives for top sales performers. Flexible weekend optionsSofas are our specialty, with over 250,000 happy customers, 17 years of experience, and 40 showrooms nationwide, we pride ourselves on being Australia's sofa specialists. We specialise in...

  • Facility Manager

    1 week ago

    Wantirna South, Victoria, Australia Royal Freemasons Ltd Full time

    Full time:- Competitive salary + Free car parking + Not for Profit Salary Packaging:Leading Not-for-profit Aged Care Provider in Victoria:- Reap the rewards with the best salary packaging on offerAre you ready for a career with more meaning?Royal Freemasons has built a reputation on an ability to blend traditions of the past with modern innovations to...

  • Customer Service Specialist-mbs

    1 week ago

    South Melbourne, Victoria, Australia Better Health Network Full time

    Location: South Melbourne Employment Type:FP Full-Time PermanentDepartment: Allied Health Service Access Salary:Competitive salary plus generous salary packagingSupporting Documentation: Position DescriptionJob Reference No V0318***Join us as a Customer Service Specialist-MBS (Medicare Billing) in our Allied Health Service Access team, where you'll be the...

  • Junior Technical Service Officer

    1 week ago

    Clayton South, Victoria, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for an Technical Service Officer to join Service Stream based from our Clayton South location. About the Role Service Stream's Radhaz division are currently seeking a Technical Service Officer to join our team. Reporting directly to the Technical Services Manager, you will be responsible for...