![Knox City Council](https://www.councildirect.com.au/uploads/job/logo/53162380/Knox_.jpg)
Customer Service Team Leader
1 week ago
Job no: 494854
Work type:
Permanent Full-time
Location:
Knox Civic Centre
Categories:
Customer Service
Your new role
We have an exciting opportunity for a Customer Service Team Leader to be part of the Customer Operations leadership team, reporting to the Head of Customer Operations.
In this role, you will provide support and coaching to the Customer Service Officers in your team, ensuring the quality of the overall customer experience.
The role aims to ensure we provide a professional, efficient and accurate service that anticipates what our customers need and helps them navigate the people, systems and processes at Council to get what they need.
You will play an important role in creating a positive culture in the Customer Operations team that motivates every individual to go the extra mile.
This is a Band 5 classified role; remuneration will be $ $ plus superannuation in accordance with the Superannuation GuaranteeWhat you will need to thrive:
The key selection criteria for this role are:
- Experience in leading people, coaching, training and developing staff in a diverse team to ensure high performance.
- Sound written and verbal communications skills and a demonstrated ability to listen, understand and negotiate successful outcomes.
- Proven ability to understand individual learnings styles and ability to adapt coaching techniques accordingly to enhance performance and provide constructive feedback.
- Sound ability and demonstrated capacity to building positive relationships and work collaboratively with internal and external stakeholders.
- Proven strong time management skills, setting priorities, planning and organising own work in an efficient and timely manner.
How to apply
Please provide a resume and brief cover letter addressing the 'what you need to thrive' section from the to outline how your experience and skills relate to the role.
Why Us:
At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments.
We succeed by recruiting for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.
We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.
Beyond that, we also offer:
- accrued days off for full time employees;
- growth and learning opportunities;
- career development;
- reward and recognition programs; and,
- a supportive Employee Assistance Program.
To view the inherent requirements for this position please see attachment below.
Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.
Advertised: 07 Jun 2023 AUS Eastern Standard Time
Applications close: 21 Jun 2023 AUS Eastern Standard Time
-
Team Leader
1 week ago
Wantirna South, Victoria, Australia Grill'd Full timeTeam Leader - Restaurant - Grill'd KnoxIndulge your passion for leadership at Grill'd, where we're more than just healthy burgers - we're a thriving hub of hospitality excellence driven by our vibrant team. With over 160 locally-inspired restaurants across the nation, we're extending an invitation to remarkable individuals like you, to join our ranks as Team...
-
Customer Service
1 week ago
Wantirna South, Victoria, Australia Engage Talent Pty Ltd Full timeThe CompanyA rare opportunity has become available to join a global FMCG market leader. This iconic brand is constantly at the front of their field and has been experiencing significant growth with the launch of a new range of products. With offices in the Wantirna area this is a fantastic role for a hands on and process orientated Customer Care...
-
Team Leader
1 week ago
Wantirna, Victoria, Australia Villa Maria Catholic Homes Full timeWantirna, VIC, Australia, 315- Full time Add to favourites Favourite View favourites- Outstanding leadership opportunity within our specialist disability accommodation program:Full -time ongoing position located in Wantirna.Great team environment and supportive management:- Competitive Salary and NFP Salary PackagingAbout the roleExperienced Team Leader...
-
Garden Maintenance Team Leader
1 week ago
Wantirna South, Victoria, Australia Green by Nature Full timeJob no: 4G4D9Category: Gardening & Landscaping Maintain prominent commercial premises Opportunities for professional growth and further training Security and stability of well established business Permanent fulltime position 38 hours per week and Saturday overtime available Tool of Trade Vehicle Mobile role various locations in South Eastern suburbs Hourly...
-
Store Leader
1 week ago
Wantirna South, Victoria, Australia Dental Corporation Full timeAbout the Role This is a customer first and people focused role with operational accountability. As Store Leader at our Knox City business you will be responsible for leading, coaching and motivating a team of Optometrist/s, Optical Dispensers and Retail Assistants. A key part of the role will be coaching and developing the team to ensure our customers...
-
Acas Team Leader
1 week ago
Wantirna, Victoria, Australia Eastern Health Full timeAged Care Assessment Services (ACAS) Team LeaderPermanent, Full TimeLeadership OpportunityPeter James Centre or Wantirna Health locationEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug...
-
Allocations Unit Team Leader
1 week ago
Wantirna, Victoria, Australia Eastern Health Full timePermanent part-timeBased at Wantirna HealthJoin a friendly and supportive teamDiverse and engaging work environmentEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol,...
-
Customer Service Specialist
1 week ago
Wantirna South, Victoria, Australia Bank of Melbourne Full timeBranch based specialist opportunity in Box Hill Parttime Permanent Opportunity (30.4 hours a week) Keep taking your career up a notch**How will I help?We get to know our customers as people around here - not as account numbers. And that takes a team of great people giving every person who walks into our branches an equally-great experience. Our Customer...
-
Technician / System Productions
1 week ago
Clayton South, Victoria, Australia Leader Computers Full timeLeader Computers is Australia's largest PC manufacturer and a Leading IT Distributor. Leader employs over 200 staff located around Australia, with head office being based in Adelaide.Due to sustained growth we are looking for an enthusiastic person to join our company as a Tecnician/Pc Assembly located at our Melbourne Warehouse. You need to be Fast, Fit and...
-
Customer Service Attendant at
1 week ago
Wantirna South, Victoria, Australia The Pancake Parlour Full timeShow us what you're made of All of our training is provided on the job - no experience necessaryThe Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team.You will thrive in this role if you:are a...
-
Customer Service Attendant at
1 week ago
Wantirna South, Victoria, Australia The Pancake Parlour Full timeShow us what you're made of All of our training is provided on the job - no experience necessaryThe Pancake Parlour is a Melbourne based, family-owned business that has been operating since 1965. A company stacked with development opportunities, we are currently seeking new casual Wait Team Members to join our team.You will thrive in this role if you:are a...
-
Production Area Team Leader
1 week ago
Wantirna South, Victoria, Australia CSR Full timeProduction Team Leader - SomersbyCSR Limited is a leading Australian manufacturing business with a rich history. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.Part of the CSR family, our Construction Systems...
-
Acting Administration Team Leader
1 week ago
Wantirna, Victoria, Australia Eastern Health Full timeTemporary Full Time with Monthly ADO$66,768 p.a (paid pro rata)Wantirna HealthExciting Leadership OpportunityEastern HealthEastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential...
-
Senior Rigging Team leader
1 week ago
Clayton South, Victoria, Australia Service Stream Full timeDescription Summary An exciting opportunity has arisen for a Senior Rigging Team Leader to join Service Stream You will be in charge of a crew and responsible for the coordination of work sites, providing guidance and training to employees at lower levels and conducting higher duties where and when required. About the Role Nature of Position: ...
-
Customer Service Advisor
1 week ago
Wantirna South, Victoria, Australia Bank of Melbourne Full timeJoin a diverse and thriving team at Bank of Melbourne Knox CityPermanent Part Time role (32 hours per week)Shape and advance your careerHow will I contribute?As a representative of Bank of Melbourne, you'll be stationed at the branch to assist customers in reaching their financial objectives. How will you achieve this? By comprehending their unique...
-
Team Leader Maternal and Child Health
1 week ago
Wantirna South, Victoria, Australia Knox City Council Full timeJob no: 494853Work type: Permanent Part-timeLocation: Knox Civic CentreCategories: Maternal and Child HealthYour new role:An exciting flexible Maternal and Child Health nursing leadership opportunity is available working within the Knox MCH Coordination team.We have a permanent part time (0.5 EFT) position which supports our Universal MCH service operations,...
-
Team Leader
1 week ago
Clayton South, Victoria, Australia Auto Parts Group Pty Ltd Full timeMonday to Friday - No weekends Friendly, innovative and supportive team environment Outstanding opportunity to grow and develop your careerDetail:Based in the Melbourne branch, APG is looking for a "hands on" positive, enthusiastic, and reliable Warehouse Team Leader. The role is responsible for motivating your team to achieve daily targets, maintaining high...
-
Retail Team
1 week ago
Wantirna South, Victoria, Australia Tarocash Full timeRetail Team - Store Manager KNOXTC-208 TAROCASH KNOX CITY, SHOP 1083, WANTIRNA SOUTH VIC, Victoria, Australia Req #1613 Monday, 29 November 2021Are you a WINNER? As a leading Menswear Retailer – we know that embracing our team determines how good we are – so we want the BEST of the BEST If you are outgoing, vibrant, hungry to succeed AND want to join a...
-
Team Leader Oral Health Therapy
1 week ago
Clayton South, Victoria, Australia Latrobe Community Health Service Full timeApplications close Friday 18 August 202- Located in Clayton, Part-time, Permanent_ Join a notforprofit health care provider who is getting back to what matters- $ per hour At Latrobe Community Health Service you'll be part of a positive and passionate workplace. We're dedicated to providing you with career opportunities through work that is rewarding and...
-
Team Leader Operations and Partnerships
1 week ago
Wantirna South, Victoria, Australia Knox City Council Full timeJob no: 495231Work type: Temporary Part-timeLocation: Knox Civic CentreCategories: Children's ServicesYour new role:This is a Band 6 classified role, remuneration will be $92, $101, depending on experience) pro rata for part time, plus superannuation in accordance with the Superannuation Guarantee.What you will need to thrive:The key selection criteria for...