Customer Service Team Leader

1 week ago


Wantirna South, Victoria, Australia Knox City Council Full time

Job no: 494854

Work type:
Permanent Full-time

Location:
Knox Civic Centre

Categories:
Customer Service

Your new role


We have an exciting opportunity for a Customer Service Team Leader to be part of the Customer Operations leadership team, reporting to the Head of Customer Operations.

In this role, you will provide support and coaching to the Customer Service Officers in your team, ensuring the quality of the overall customer experience.

The role aims to ensure we provide a professional, efficient and accurate service that anticipates what our customers need and helps them navigate the people, systems and processes at Council to get what they need.

You will play an important role in creating a positive culture in the Customer Operations team that motivates every individual to go the extra mile.

This is a Band 5 classified role; remuneration will be $ $ plus superannuation in accordance with the Superannuation Guarantee

What you will need to thrive:

The key selection criteria for this role are:

  • Experience in leading people, coaching, training and developing staff in a diverse team to ensure high performance.
  • Sound written and verbal communications skills and a demonstrated ability to listen, understand and negotiate successful outcomes.
  • Proven ability to understand individual learnings styles and ability to adapt coaching techniques accordingly to enhance performance and provide constructive feedback.
  • Sound ability and demonstrated capacity to building positive relationships and work collaboratively with internal and external stakeholders.
  • Proven strong time management skills, setting priorities, planning and organising own work in an efficient and timely manner.

How to apply


Please provide a resume and brief cover letter addressing the 'what you need to thrive' section from the to outline how your experience and skills relate to the role.

To view a copy of the please visit our Knox City Council Careers Page.

Why Us:

At Knox, making a difference to others and our community is at the heart of everything we do. We are inspired by empowering our community inside and out to thrive and prosper through living our values. We support hybrid and flexible working and embrace diverse and inclusive environments.

We succeed by recruiting for excellence through investing in our people, encouraging their unique talents and supporting them to bring their whole selves to work.


We believe in our people and provide a supportive, driven and inclusive culture we are proud of, that focuses on wellbeing.


Beyond that, we also offer:
- accrued days off for full time employees;
- growth and learning opportunities;
- career development;
- reward and recognition programs; and,
- a supportive Employee Assistance Program.

To view the inherent requirements for this position please see attachment below.


Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.


Advertised: 07 Jun 2023 AUS Eastern Standard Time

Applications close: 21 Jun 2023 AUS Eastern Standard Time
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