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Change Management and Training Support Officer

3 months ago

Brisbane, Queensland, Australia TAFE Queensland Full time
About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State.

For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers.

We have recently been named the State Winner of the 2021 Large Training Provider of the Year at the prestigious Queensland Training Awards.

Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity
As the Change Management and Training Support Officer, Contact Centre Technology Refresh Project, you will:

  • Providing support to the Change Management and Training Lead, including but not limited to, governance, scheduling & planning tools, documentation and reporting.
  • Developing documentation to support the change management and training activities, including change management plans and training plans and schedules and scheduling calendar appointments.
This position reports to the Change Management and Training Lead, Contact Centre Technology Refresh Project.
This is a Temporary, Full-Time opportunity, to 30 June 2023 unless otherwise determined.

The position will be based primarily at Mount Gravatt however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

  • Prepare documentation using Microsoft Office (Outlook, Word, Excel, Visio and Project) and provide support to project staff in the preparation of reports, documentation and scheduling.
  • Provide administrative support for the project in relation to the Project Steering Committee, Working Group, workshops, forums, and other adhoc committees including preparing and/or coordinating agendas, papers, minutes, reports, risk and issues registers, briefing papers and support documentation, including the follow up of action items.
  • Provide client focussed and responsive support and direction to contribute to the achievement of the project's objectives.
  • Maintain the effective project recordkeeping and coordination of the flow of correspondence relating to change management and training, including taking any follow up actions required.
  • Develop and maintain the change management and training schedule using Microsoft Project, to ensure that project activities are identified, tracked and delivered on time, whilst providing regular updates to the Change and Training Lead.
  • Utilise technology and computerbased systems to record and monitor project activities, e.g MS Teams, Trello etc.
  • Liaise with and build positive working relationships with internal and external key stakeholders.
  • Actively participate in adhoc activities, to achieve project deliverables as directed by the Change Management and Training Lead.
  • Work closely with the project team members to foster the development of a culture that is customer focused and committed to continuous improvement, delivery of outcomes and innovation.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:

  • Proven ability in undertaking project and administrative tasks demonstrated through efficient and effective delivery of project outcomes.
  • Displays flexibility and responsiveness and has the initiative, attitude and ability to thrive within a dynamic challenging and changing environment.
  • Proven ability in problem solving, time management and prioritisation skills, with attention to detail and advanced competence in the use of the Microsoft Office Suite, including Word, Excel, Project, Visio and Powerpoint and other project activity tools.
  • Welldeveloped interpersonal, listening and communication skills, including written communication, the ability to liaise with a range of stakeholders and work collaboratively to achieve team and organisational goals.
  • Proven commitment in the provision of outstanding client service.
How to apply

  • Submit a resume outlining your relevant skills, experience, qualifications and two (2) recent referees (current direct supervisor); and
  • Provide a two page covering letter in relation to the key capabilities of the role (above).
Please note - this expression of interest is open to TAFE Queensland employees only.

Closing date: 5PM, Tuesday 24 January 2023.

Job Reference Number:
TQ2023-1

For further information, please contact:

Kirsty Robinson
Director Customer Experience