Claims Specialist

1 week ago

Melbourne, Victoria, Australia Allianz Australia Full time

CLAIMS SPECIALIST - WORKERS COMPENSATON I MELBOURNE, VIC

Want to know how it feels to be genuinely supported to grow and develop your career?


At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.


We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.


We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.


An opportunity exists for an individual looking to utilise their workers compensation claims expertise, analytical and problem-solving skills to identify opportunities to improve the customer experience.

As a Claims Specialist working in the Customer Service Team, your focus in this role will be to identify and implement strategies and programs to achieve an improved customer experience.


You'll be responsible for:

  • Monitoring, analysis of and reporting on metrics
  • The investigation and review of process/policy/claims
  • Connecting with customers and working collaboratively with our teams
  • Advising on and supporting the implementation of improvement opportunities in order to deliver improved outcomes for customer experience, frontline experience and business efficiency and effectiveness.
  • Supporting the development and growth of stakeholder relationships.
  • Challenging the status quo to ensure program delivers a target customer experience model that can be leveraged across all channels
  • Ensuring compliance with AAL project governance structures and other applicable internal and external risk, audit and compliance frameworks.
***
Important to your success:
  • VIC Workers Comp Scheme experience is essential
  • A passion for helping our customers and delivering a great customer experience
  • Strong interpersonal and communication skills with the ability to build strong, lasting relationships
  • The ability to identify and implement business improvement initiatives
  • Experience in case management within a personal injury setting
  • Resilience and a proven ability to work in a highly energetic environment
  • Project management skills/experience will be highly regarded, however are not essential

What's on offer

  • Be part of a team that's open mindd, supportive and genuinely focused on customer outcomes
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 ondemand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.

  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

About Allianz
At Allianz, we care about everything that makes you, you.

We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, relgions, sexual orientatins, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We are committed to fostering an environment where everyone can thrive, grow, and contibute their unique perspective to our collective success and reach their fullest potential.


Adjustments and support
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board. Let's care for tomorrow.

Note:
Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams i

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