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Energy Sales Specialist, Retail X
3 months ago
- CBD office 5 mins walk from the train station
- Melbourne based
Working for us
At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions.
About the role
You'll be part of our Energy Sales Specialist team, where you'll will be at the heart of everything we do - working with customers.
You will proactively support new and existing Origin customers with sales activity including win-back, cross-sell, and move and acquisitions, ensuring utility needs for residential and SME customers are met.
Duties
- Guide new and existing customers through the retention, acquisition and move journey, ensuring utility needs are met whilst delivering outrageously good customer experiences
- Having a clear focus on delivering and improving the customer experience, demonstrating real concern for the customer
- Identify and anticipate customer product needs through curious questioning and effectively resolving those needs through first contact
- Understand the product options available and how these can be used to resolve customer needs and/or issues
Skills & experience
- Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority
- Be a lateral thinker, thinking for themselves, their team, and the business
- Demonstrated sales and negotiation skills.
Benefits
- 3 week training, ensuring you'll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + commission + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible monthtomonth plans and no lockin contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work
Origin - Where good change happens
At Origin, we're powered by people who believe in creating collective change.
We're creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together.
We are united, yet unique.
If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.
A great team to join
It's an exciting time to join Origin.
Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.
Origin's
Retail business is Australia's leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.
As we continue to build a simpler, smarter and more engaging business for the future, we're looking for people who are passionate, curious and customer focused.
People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.
Origin. Good energy
At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it's up to us to shape the future of energy.
For more information contact:
Allison Wright , quote Requisition ID: 84164
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
