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Pricing Operations Manager

2 months ago


Melbourne, Victoria, Australia Shell Energy Full time
About the Role

This is an exciting opportunity to join Shell Energy as a Pricing Operations Manager, where you will play a key role in driving the company's growth and success in the retail energy market.

Key Responsibilities
  • Lead a team of product and pricing specialists to deliver business-as-usual (BAU) operational products and pricing, including new and changes to existing market offers.
  • Manage pricing systems and processes, including quoting and billing systems, to ensure accuracy and compliance with regulations.
  • Develop business cases for design and implementation of improvements to pricing systems and processes.
  • Monitor and report on the health of all pricing-related items, identifying areas for improvement and implementing changes as needed.
  • Proactively promote continuous improvement and ensure the team documents new or improved pricing-related processes.
  • Ensure regulations are integrated within pricing processes and billing processes, maintaining a strong working relationship with the Billing team and external system providers.
  • Quality assure pricing inputs and outputs to ensure accuracy, reduce margin leakage, and compliance with pricing regulations.
  • Manage the coordination, resolution, and reporting of pricing compliance and operational issues, and allocate and assign pricing errors.
  • Manage price change events (annual and ad hoc), attend pricing committee meetings, and manage cross-functional project plans.
Requirements
  • Sound understanding of pricing within the retail energy industry.
  • Proven ability in managing an operational team in a fast-paced environment.
  • Project management experience and use of management tools to meet strict deadlines.
  • Excellent written and oral communication skills and ability to manage multiple stakeholders.
  • Sound analytical and intellectual reasoning capabilities.
  • Problem-solving and continuous improvement mindset - ability to bring logic, process, and structure to delivery processes.
  • Attention to detail, ability to work in high-volume seasonally, demonstrating prioritization and organization skills.
  • Ability to perform under pressure and deliver commercially sound outcomes.
About Shell Energy

Shell Energy is a leading energy retailer in Australia, committed to reducing its environmental footprint and delivering innovative solutions to its customers. As a Pricing Operations Manager, you will be part of a dynamic team that is passionate about making a difference in the energy industry.

We offer a competitive remuneration package, including an attractive incentivized bonus program, generous paid parental leave options, flexible working arrangements, and an Employee Assistance Program for you and your family.