![CoAct](https://media.trabajo.org/img/noimg.jpg)
Performance Improvement Specialist
1 week ago
Introduction:
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society. Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way. If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today
Description:
Purpose
The Performance Improvement Specialist is responsible for directing the implementation of performance improvement and intervention plans with Service Partners who require intensive performance improvement support.
This role requires a strong understanding of on-site operations across both Workforce Australia and Disability Employment services, data analysis, and performance metrics to help Service Partners set realistic and achievable performance targets.
Your prior experience with collaborating to create target focussed and realistic strategies for action will be highly regarded.
The Performance Improvement Specialist will work closely with Service Partners to negotiate, design, coordinate, and deliver support to improve performance, collecting learnings that will contribute to the communities of practice and ensuring the network stays high performing.
This role involves extensive communication, negotiation, and sales skills, as well as the flexibility to travel as needed to provide on-site assistance.
Key responsibilities include:
- Analyse data and performance metrics, setting achievable targets with Service Partners
- Work with service partners to understand needs, negotiate improvement plans, and design support services
- Manage performance improvement plans from start to finish, delivering onsite and phonebased support
- Report on department improvement plan requirements and risk metrics
- Provide temporary feeforservice support as required
- Communicate regularly with the Strategic Business Partner and Performance and Strategy team
Strong analytical and problem-solving skills, with the ability to translate data into actionable strategies
Excellent communication and interpersonal skills, including active listening and the ability to influence and negotiate
Adaptability and flexibility in working with diverse partners and stakeholders
Strong relationship-building skills with a customer-centric mindset
A proactive and collaborative approach to teamwork, fostering innovation and continuous improvement
Skills and Experiences:
Required Experience
Operational experience in employment services or a related industry, focused on understanding site dynamics, best practices, common mistakes, and building high-performance teams
Proven track record in data analysis and performance metrics, with the ability to accurately forecast performance improvements and set realistic targets
Experience in managing performance improvement or remediation plans, including plan development, negotiation, implementation, and monitorin
Strong sales and negotiation skills, with a history of successfully generating revenue through the provision of support services
Demonstrated ability to communicate effectively, both verbally and in writing, with various stakeholders
Experience in providing on-site or remote support to drive performance improvement
Familiarity with department performance improvement plan requirements, risk metrics, and reporting processes
A background in participating in or leading communities of practice style environments
A willingness and ability to travel interstate as needed
Desirable Experience
Prior experience in a strategic, consultative, or account management role within the employment services, disability services, or a related sector at a mid-senior management level
Demonstrated experience in developing and implementing effective strategies and action plans that drive continuous improvement and positive outcomes for clients and stakeholders
Familiarity with Australian Government programs, contracts, and regulations related to Employment Services or similar initiatives
Experience in workforce planning, process design, and project management, preferably within a service partner or subcontractor environment
Strong track record in managing and maintaining positive relationships with diverse stakeholders, including service partners, government agencies, and other key partners
Proven ability to identify, analyse, and address complex challenges and opportunities within a fast-paced, changing environment
Prior exposure to managing and resolving project risks and issues, with a focus on minimising negative impacts and delivering successful outcomes
Fam
-
Specialist Performance
1 week ago
Brisbane, Queensland, Australia BHP Full timeAbout BHP:At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...
-
Performance Specialist
1 week ago
Brisbane, Queensland, Australia nbn™ Full timeJob ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.A fantastic opportunity at nbn, Australia's largest infrastructure...
-
Continuous Improvement Specialist
2 weeks ago
Brisbane, Queensland, Australia Queensland Health Full timeThe roleReporting to the Clinical Applications Manager, the Continuous Improvement Specialist will drive and maintain a continuous improvement culture and framework to enable positive change through the coordination of quality, performance measurement, process development and process review activities. Specifically, the role is responsible for delivering the...
-
Specialist Operational Performance Insights
1 week ago
Brisbane, Queensland, Australia BHP Full timeAbout BHPAt BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and...
-
Manager - Performance Improvement & Risk
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeManager - Performance Improvement & Risk Education (Organisation site ) Policy, Performance, International & Intergovernmental Division Governance Strategy and Planning (GSP) is seeking a motivated individual who is skilled at translating business requirements, driving change, working with the business and key stakeholders, to scope, implement and deliver an...
-
Performance Marketing Specialist
1 week ago
Brisbane, Queensland, Australia Canstar Full timeMinimum one year contract role Hybrid work envrionment Health & wellbeing program of benefitsCanstar is a leading research agency and Australia's biggest financial comparison site, comparing more brands than any other. Our purpose is to simplify the world of finance and help consumers confidently find the right product for them.We are now searching for a...
-
Business Improvement Specialist
1 week ago
Brisbane, Queensland, Australia e73 Full timeSite based role FIFO, DIDO or Residential options 9day fortnightOur client is currently recruiting for an experiencedBusiness Improvement Specialist for their flagship Open Cut Mining Operation in the Bowen Basin. This critical position will have you reporting directly to the Commercial Manager and will have a key on focus on the overall development,...
-
Manager - Performance Improvement & Risk
1 week ago
Brisbane, Queensland, Australia The State of Queensland Full timeManager - Performance Improvement & RiskPolicy, Performance, International & Intergovernmental DivisionAre you ready to take on the exciting role of Manager in the Governance Strategy and Planning (GSP) team? We are looking for a dynamic individual who can effectively translate business requirements, initiate change, and collaborate with key stakeholders. In...
-
Brisbane, Queensland, Australia QSuper Group Full timeBe part of an inclusive and high-performing teamEnjoy a rewarding career move with opportunities for developmentMake a difference with a fund that puts members firstAbout usWhen you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.Australian Retirement Trustis the super fund...
-
Performance Marketing Specialist
1 week ago
Brisbane, Queensland, Australia The Reload Group Full timeLooking to advance your Performance Marketing career in 2024?:Join Australia's leading digital marketing agency and take the next step in advancing your career and skills in our supportive, and award-winning agency This is the role for you if you are a performance marketer who:_ Has 12 years of experience in performance marketing strategising, building,...
-
Digital Performance Specialist
1 week ago
Brisbane, Queensland, Australia TROOCOO Pty Ltd Full timeNewly created role due to company growth Drive performance and optimisation for paid search channels Experienced, supportive and collaborative values led team cultureOpportunityWe have an exciting opportunity for an experienced Digital Performance Specialist to a well established marketing and digital team with a highly respected financial services...
-
Manager - Performance Improvement & Risk
1 week ago
Brisbane, Queensland, Australia Education Full timeAbout the Department of EducationThe Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...
-
Performance & Project Officer
1 week ago
Brisbane, Queensland, Australia Queensland Police Service Full timeThe AO6 Performance and Project Officer will join a small team within the Deputy Commissioner Specialist Operations Portfolio. The team consists of the Deputy Commissioner, the Strategy and Performance Inspector, the A06 Performance and Projects Officer and the Executive Assistant. Provide sound advice on strategic opportunities while developing and...
-
Performance Management Specialist
1 week ago
Brisbane, Queensland, Australia HR Partners Full timeHR Partners by Randstad has an opportunity for an IGP Performance Management EL1 (Adviser Network Management Section) to join their site in Brisbane. This role is a temporary Federal government role with a start date of 6/5/24 until 8/11/24. This role is Monday-Friday, 37.5hours per week paying $74-$79+ per hour. Submission close date 19/4/24.About the...
-
Performance Analyst
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeMetro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing...
-
Community Performance Specialist
1 week ago
Brisbane, Queensland, Australia CleanCo Queensland Full timeAbout Us:CleanCo is playing a lead role in Queensland's renewable energy transformation.We have set ourselves a goal to own, operate or support 5GW of new renewable energy and 5GW of firming and storage capacity by 2030. To meet these goals, we have developed a pipeline of energy projects that CleanCo will own and operate, supporting jobs and economic growth...
-
Performance Marketing Assistant
1 week ago
Brisbane, Queensland, Australia Beginning Boutique Full timeThrowback to the year 2008, way back when online shopping wasn't even a thing (can you believe that?) Our CEO extraordinaire Sarah dreamed of creating an online community that loved getting packages delivered for the weekend and experiencing exceptional customer service at their fingertips. After a 21st birthday trip to Paris, Sarah returned with an idea to...
-
Continuous Improvement Specialist
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeThe role: The role is responsible for delivering the continuous improvement model for customer interfacing functions, processes and service standards, and enabling quality customer outcomes; including developing business improvement opportunities, providing recommendations with a strong focus on customer service within eHealth Queensland.Key Responsibilities...
-
Continuous Improvement Specialist
1 week ago
Brisbane, Queensland, Australia Queensland Health Full timeThe role:The role is responsible for delivering the continuous improvement model for customer interfacing functions, processes and service standards, and enabling quality customer outcomes; including developing business improvement opportunites, providing recommendations with a strong focus on customer service within eHealth Queensland.Key Responsibilities...
-
Community Performance Specialist
1 week ago
Brisbane, Queensland, Australia CleanCo Queensland Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: At Clean Co we are delivering clean energy solutions to help our customers thrive in a net zero future. We own and operate more than 1 GW of low emission energy generation and we are actively growing our portfolio to help propel Queensland's energy transformation. We...