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Continuous Improvement Specialist
3 months ago
The role:
The role is responsible for delivering the continuous improvement model for customer interfacing functions, processes and service standards, and enabling quality customer outcomes; including developing business improvement opportunites, providing recommendations with a strong focus on customer service within eHealth Queensland.
Key Responsibilities include:
- Help drive a culture of continuous improvement across eHealth Queensland by ensuring all IT Service Management processes are developed and reviewed in line with best practice (e.g. ITSM, ITIL, ISO standards etc.) and integrate with each other to provide a consistent end to end service for customers.
- Lead organisationwide reviews of customer service standards to deliver improved customer outcomes.
- Assist employees and management to translate business requirements into detailed functional specifications, matching business process with system requirements to ensure endtoend alignment.
Are you right for this role?
Reporting to the Director, Digital Service Centre, you will have a high level knowledge and experience in business analysis and implementation of business quality improvement initiatives with the ability to identify, prioritise and conceptualise tasks which need to be undertaken and resource requirements to ensure desired outcomes are achieved.
About - eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state.
It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
