Collection Officer

2 weeks ago

Mackay Regional, Australia Bunnings Group Full time

At Bunnings, you'll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

This is an exciting opportunity in a large organisation highly valued for its diversity and culture, flexible working model and great employee benefit program. We have a position for you based within our Credit Services Department as a Collections Officer.

Are you passionate about working in a service focused environment, offering best experience and doing your part to strengthen the company brand while achieving positive collection outcomes?

Are you energised, looking for your next challenge in a high-volume business with a passion for meeting and exceeding KPIs?

Do you have a strong desire for learning, driving improvements, problem solving and multi-tasking?

We are currently seeking a passionate Collection Officer to join our high performing and supportive team to work in a fun and friendly environment.

About the role:

Joining our Finance team as a Collection Officer you will be responsible for a portfolio of commercial customers, collections, reconciling, dispute resolution, account maintenance and managing a high volume of calls and communications. This fast paced and dynamic collection team manages an average monthly ledger of $40M-$45M

As a Collection Officer you will:

  • Maintain and control a debtors ledger to maximize collections and minimize bad debt.
  • Manage, investigate and troubleshoot customer issues, expediting resolution of credit claims by liaising with Operations, Trade, Sales, and customers.
  • Effective and mutually beneficial payment negotiations on behalf of the business within prescribed policies.
  • Achieve desired collection outcomes and manage doubtful debts to determine when to escalate for further advise as per policies and procedures.
  • Undertake receipt allocation and account reconciliation.
  • Liaise with customers to understand their business requirements, facilitate effective & simple trading that promotes service and supports collections.

Who we're looking for:

Our ideal candidate will be a high energy team player with a can-do attitude, a result driven clear communicator with awareness around the key elements of collections. We are looking for an enthusiastic and innovative thinker who can recognize priorities and move from one to the next with a positive mindset and who is able to work under pressure at a fast pace. You will have good organization, negotiation, problem solving and influencing skills with the ability to work independently as well as part of a cross functional team. You will possess excellent customer service, stakeholder management and communication skills.

You'll need:

  • Experience in collections, finance & customer service
  • Strong technical ability – Oracle is preferable, Microsoft Excel & Outlook

We're here to support you.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at and a member of the team will be in touch.

You'll be part of a workplace where you'll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

Our flexible and informal work environment which helps bring balance between work and home.

Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.

Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.

12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.

The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

About Us

We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry.

Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service.

Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We're building the best ... our team makes it happen".

Our Commitment

At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.

A diverse and inclusive team makes everyone feel valued, respected and connected at work. We're committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.

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