Office Experience Manager

2 weeks ago

Mackay Regional, Australia Kmart Group Full time

Search by keyword (Marketing, Technology etc.)

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you'll feel the impact of the work you'll do every day. Join our team in our unwavering promise to make everyday living brighter by providing great value products at the best prices for Australian and New Zealand families.

As a leader in the retail market, we're optimistic about our future and yours. We're changing at a rapid rate, giving you challenging work that you'll be proud of.

Join the team

Are you passionate about creating an exceptional office experience that fosters teamwork, stakeholder engagement, and a strong focus on values? Kmart is seeking an enthusiastic Office Experience Manager to join our Property team. In this pivotal role, you'll ensure our office environment is maintained to the highest standard, supporting a culture of excellent communication, high customer service, and seamless teamwork. If you thrive in a hands-on, fast-paced environment and have a knack for maintaining control of budgets and expenditures, we want to hear from you

This role is based in Kmart's National Office in Mulgrave and will report to the Head of Facilities.

What you'll be doing:

As an Office Experience Manager working at Kmart group, you will:

  • Provide exceptional customer service to internal team members to enhance their workplace experience.
  • Lead a small team supporting the needs of the office.
  • Be a key stakeholder in the relocation of the Kmart office, supporting the business to establish new office standards.
  • Support our merchandising teams with the movement, storage & management of product samples
  • Work with the National Office Safety Committee to provide a safe work environment for all team members and drive continuous improvement across the office environment.
  • Maintain the highest safety and security standards across the building by conducting daily checks and addressing risks.
  • Ensure all office spaces, including meeting rooms, utility rooms, breakout rooms, conference areas, and car parks, are always operational.
  • Oversee general building maintenance, ensuring cleaning services and repairs are actioned promptly and in line with compliance requirements.
  • Engage key stakeholders through monthly operations meetings with representatives from Corporate Affairs, P&C, IT, EAs, and more.
  • Lead by example with a hands-on approach, maintaining up-to-date first aid and warden training, conducting regular meetings, and organizing trial evacuations.

To be successful in this role you will have:

  • 3-5 years of experience managing corporate office environments with a focus on facilities management and technical knowledge.
  • Proven ability to manage safe work environments and ensure compliance with OH&S and legislative requirements.
  • Strong communication and engagement skills to work effectively with stakeholders and team members.
  • A proactive approach to maintaining high standards of safety, security, and operational efficiency.
  • Experience in budget management and a commitment to minimizing expenditure while maintaining quality.
  • A collaborative mindset with a passion for continuous improvement and stakeholder engagement.
  • Ability to manage contractor relationships, ensuring compliance with policies and procedures.

Benefits we'll offer you:

  • Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
  • A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
  • A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products
  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers
  • We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program
  • Free onsite parking when you're required to come into the office
  • We offer inclusive parental leave, a family room and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances
  • A dynamic learning and support program
  • Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
  • In-house café that serves breakfast, lunch and includes a collaborative space to work in
  • A reflection room that can be used for prayer, meditation, or time for you
  • A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes
  • Regular product sample sales with loads of discounted items to purchase
  • Wesfarmers is Kmart's parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement
  • Great career opportunities across the broader Wesfarmers Group

We're here to make everyday living brighter

From humble beginnings in Burwood East, Victoria, in 1969, we're now an essential part of 300 communities, and proud of it From bedding to apparel to kitchenware and beyond. We're designing and creating the products people reach for every day. In-store, online, or Click & Collect – getting the products we love into the hands of happy customers is what we aim to do best. From the remote outback to coastal towns and big cities, and everywhere in-between. We're progressive in our pursuit to create seamless customer journeys for satisfied shoppers.

A place you can belong

At Kmart, we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.

We believe that everyone should have the opportunity to be their best, when applying for a role or working at Kmart. We encourage you to tell us about any workplace adjustments that you would like, by emailing

If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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