Collection Lead Regional East

2 weeks ago

Mackay Regional, Australia Healius Full time

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An opportunity is now available for an experienced Collections Lead required to supervise the Collections team in Gippsland. This role will provide leadership, support and on–going training to the Pathology Collection team to ensure that the right people are placed in the right roles and supported to fulfill these roles.

Responsibilities :

  • Regular individual check ins with collection team and site visits to all ACC's, home visits and hospital ward rounds
  • Coach and support team to work towards shared organisational goals and strategy
  • Undertakes yearly performance reviews and regular professional development conversations
  • Celebrate and recognise positive customer feedback of the team
  • Address performance issues and negative customer feedback in a timeline manner, escalating to the area manager when needed
  • Collaborate with Onboarding Support Officer with collector vacancies for internal and external recruitment activities as needed
  • Coordinate the induction and onboarding of new staff with the support of onboarding support office
  • Coordinate identified training requirements for the collections team by ultilising current training materials, training school and Onboarding Support Officer support. Training needs to be conducted in timely manner
  • Undertake clinical competence for collection team as per National Collection Framework policy
  • Oversee injury/hazard incidents, escalating as required and supporting injury management and return to work activities
  • Provide Rostering Officers employee, ACC sites and shift updates/changes in the required format by the documented timeline
  • Working closely with the rostering officers to ensure proper implementation of quality systems and procedures at the collection centres; including WHS assessments, NATA assessments and assist non-conformance investigations
  • Support the Area Manager with managing budget for designated area and contribute to business and process improvements

Experience Required:

  • Certificate 3 or 4 in Pathology Collection
  • Drivers Licence
  • Minimum three years experience in pathology collections
  • Sound knowledge of pathology industry and Dorevitch Pathology services
  • Strong communication skills, ability to adapt communication style based on the needs of the audience
  • Identifies new or improved opportunities and processes to enhance organisational strategy
  • Exceptional persuasive and interpersonal skills, and ability to communicate well.

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of benefits including:

  • A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
  • Corporate health insurance discounts, banking benefits and novated leasing consultations.
  • An e-learning platform with access to a library of courses and learning paths.
  • An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
  • Fitness Passport – access fitness centres across Australia at a subsidised rate
  • Career growth opportunities across the Healius network
  • Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

Our commitment to diversity and inclusion

Dorevitch Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.

*We are a 2024Circle Back Initiative Employer – we commit to respond to every applicant.

About us

Dorevitch Pathology is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

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