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Customer Service Officer
3 months ago
Job Details:
Location
Newcastle
Salary
AU$30 - AU$32.16 per hour
Job Type
Full Time
Ref
BBBH99280_
Contact
Jessica Abboud
Posted
about 4 hours ago
Talent International is currently recruiting for multiple
Customer Service Officers to work for a
NSW Government call centre based in
Newcastle. The positions are full time contract roles till 30 June 2023 initially with the possibility of being extended and are paying
$32.16 per hour plus superannuation. These positions are** Hybrid roles
-
50% WFH and 50% working in the office.
ONLY LOCAL TO NEWCASTLE CANDIDATES
Working Hours:
Up to 7 hours per day / 35 hours per week
The successful contractors will be working The successful contractors will be working on a
6am-10pm rotating roster Monday to Sunday, including public holidays.
The successful contractors will be placed on a
4 week rotating roster - they will work the same shift for a 4 week period and will then transition to anther sift.
One roster they will work an early start shift (e.g. 7am start), then a mid-shift (e.g am start), then a late shift (e.g. 11am start)
Key Responsibilities:
- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
- Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
- Provide a range of administrative and support services.
Essential Requirements:
- Need excellent written and verbal communication skills
- Previous gov experience is preferred but not required
- Proficient in Microsoft office suite, particularly Outlook and Teams
- Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly
