Customer Service Operations

3 weeks ago

Sydney, New South Wales, Australia Melbourne Recruitment Services Pty Ltd Full time
Australian owned business

  • Great, people focused work culture
  • Growing company with multiple opportunities to further develop

_Hudson Jones is a national based permanent recruitment agency that specialises in recruiting talent by matching skillsets, experience and culture to maintain sustainable, long-term employment._

OUR CLIENT:

***Our client is an Australian family-owned, International freight forwarder that has been in operation for over 20 years with a focus on providing clients professional and cost effective solutions and employees the opportunity to further develop and grow in a positive, supportive workplace.

ABOUT THE ROLE:

***The Customer Service operator is responsible for the movement of cargo by building strong relationships with clients, maintaining all rates and client retention through exceptional customer service and transparency.

KEY RESPONSIBILITIES:

  • Maintain Portfolio of clients as assigned
  • Support with the imports department as required
  • Handling quotations, invoicing and costings
  • Handle customer enquiries and help as required whilst providing exceptional customer service
  • Document all customer shipping enquiries and keep client updated of shipment progress, delays etc
  • Data entry
  • Conflict management
  • Take responsibility for reviewing all customer purchase orders, telephone, overthecounter orders and for resolving all outstanding issues
  • Respond to inbound and outbound customer contact
  • Organise the international transfer of freight
  • Use of CargoWise

PERSONAL ATTIRBUTES:

  • Exceptional written and oral communication skills
  • Strong problemsolving skills
  • Strong attention to detail
  • Excellent time management skills and the ability to work under pressure
  • Organisational skills and the ability to prioritise tasks
  • Flexible and adaptable
  • Great attitude
  • Team player

ESSENTIAL:

  • Proficient within Microsoft Office
  • Experience within providing exceptional customer service
  • Experience working in freight forwarding
  • The ability to work towards set KPI's and deadlines
  • An understanding of Incoterms

HIGHLY DESIRABLE:

  • 2 years experience in International freight forwarding
  • Exposure in imports and customer service

BENEFITS

  • Growing company with multiple opportunities to further develop
  • Attractive salary
  • Great, people focused work culture
  • Familyowned business
  • Australian owned business
  • The opportunity to learn all roles within the business and the opportunity to upskill
If you are seeking a challenging although rewarding opportunity that provides growth, an attractive salary and development

_ _
**_We are an equal opportunity employer, all applicants welcome._

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