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Design Operations Assistant
2 weeks ago
Design Operations Assistant
Grade 7/8, ongoing
Do you want to
- Work on innovative and exciting digital projects that make interacting with government easy
- Make a difference to the lives of 8 million people in NSW
- Work in an inclusive and flexible hybridenvironment, with endless opportunities to grow
Your day to day
Responsibilities will include:
- Oversee and coordinate the delivery of business, administrative and support services to ensure the business needs of the Branch/Unit are met Prepare a range of documents ensuring accurate and ontime delivery and compliance with organisational standards
- Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolutions of issues
- Develop, implement, review, recommend improvements and update administrative systems, processes and policies to ensure currency and compliance with agency standards, policies and procedures
- Manage and coordinate the collection and collation of information and documentation on business unit performance, and make recommendations to improve efficiency, cost management and service delivery
- Coach staff on policies, procedures and business systems in order to ensure the efficient, effective and compliant operations
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
- The opportunity for meaningful work that matters to all of us in NSW
- Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
- Much more than just a job, you can build a career here
- Unmatched opportunities for growth and development
We can't wait to meet you
You belong here
About us
Digital Services at Service NSW is a diverse and vibrant team of talented Engineers, Designers, and Product Managers, working together to develop innovative digital experiences that improve the lives of our 8+ million customers.
Digital Services has been at the centre of the NSW Government's response to bushfires, floods, and COVID-19, and we are looking for someone to utilise their skills to continue to serve our customers through any hardships that may come their way.
Customer service is at the heart of everything we do.Some the work projects we've worked on in the last 12 months include:
- Dine and Discover
- Active Kids
- Service NSW Mobile App
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