Advisor Regulatory Operations

2 weeks ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Advisor Regulatory Operations

Grade:
Clerk Grade 7/8

Location:
Flexible location across NSW with frequent travel to a DCS office for team landing days.

Duration:
Ongoing

Salary:
Base salary starting from $101,947 plus 10.5% Superannuation

Closing Date:
Monday 13th February 2023 [9:59am]

  • Be part of a dynamic and responsive team to help improve experiences for the people and businesses of NSW
  • A great opportunity to take the next step in your regulatory career
  • A competitive salary with flexible working arrangements available

Our Commitment to Diversity & Flexibility
We are committed to diversity, inclusion, and new ways of working,


We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

This is an opportunity for an ongoing position. The roles can be based from any DCS hub location with flexible working arrangements available. Occasional travel to Parramatta will be required.

About us


The Licensing & Funds stream within Better Regulation Division (BRD) delivers a diverse range of regulatory schemes to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met.

We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.


About you

To be successful in the role, you will:

  • Embracing change early by adopting new tools and resource innovations while proactively managing customer expectations in a specialist, regulatory environment.
  • Be a gogetter using your initiative to work through challenging, complex matters while remaining calm under pressure.
  • Using active listening techniques, empathy and understanding when communicating with customers and stakeholders to clarify and resolve issues.
  • Where a precedent does not exist, use good judgement to problem solve, considering the broader context of a situation and ensuring decisions are justifiable.
  • Using new and existing licensing management systems and processes to support decision making and record sound record keeping.
  • Be an Aboriginal person (as essential requirement)

To shine in this role you will:

  • Have the ability to negotiate with and persuade internal and external customers to achieve outcomes.
  • Be a change leader embracing new ways of working, supporting the team and getting involved.
  • Embrace problem solving as an opportunity to shine, demonstrating your outstanding skills while mentoring others.
  • Thrive on being a member of a productive, outcomes driven team who strives to deliver on time, every time.


These will be key attributes to achieve successful business operations and performance during a period of change management and business improvement.

If you said yes to the above or want to know more, we want to hear from you

To Apply


Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.


Important contacts
If you have questions about the role, contact Irena Baltic on

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Closing Date:
Monday 13th February 2023 [9:59am]

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

  • Regulatory Advisor

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia's leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Regulatory Strategy Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Resourceful Recruitment Full time

    Join a leader in the energy industry that strives for a net-zero future Play a key role in developing regulatory strategy Be part of a diverse and inclusive workforceOur client, a leader in connecting communities easily to their energy supply choices and striving for net zero, is seeking a Senior Regulatory Advisor to join their high-performing team. You...

  • Regulatory and Compliance Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Energy Locals Full time

    Sydney or Melbourne:Looking to join a team that's small enough that your contribution is noticed, valued, and appreciated?Our work and partnerships in the renewable space have seen us recently awarded Finders Green Energy Retailer of the year for the second year in a row. We've also recently been named as one of Australia's best electricity providers by...

  • Senior Advisor, Regulatory Affairs

    2 weeks ago

    Sydney, New South Wales, Australia Talent Nation Group Full time

    Government Business EnterpriseCareer growth potentialSyd, Bris, Canb, Melb or Perth locationThe CompanyIt's amazing to think that at the start of the millennium it didn't exist – yet now the nbn network supports so much of what we do every day. It's truly changed the Australian way of life. The company was established in 2009 by the Commonwealth of...

  • Regulatory Operations

    2 weeks ago

    Sydney, New South Wales, Australia Australian Financial Security Authority (AFSA) Full time

    Location:Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth, SydneyEmployment status:OngoingHours:Full-timeAPS classification:Executive Level 2Applications close:Sun, :59Eligibility_Please note that this opportunity is open only to Australian Citizens._The successful applicant must have, or be willing to undergo a security clearance to the level of...

  • Tax And Regulatory Senior Financial Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Prezzee Full time

    Prezzee, a global leader in digital gifting, is seeking a Tax and Regulatory Senior Financial Accountant. Reporting to the Group Financial Controller, you will be accountable for identifying, assessing and delivering the tax and regulatory obligations of the Group and also responsible for supervising our tax and regulatory advisorsHybrid role based in...

  • Tax and Regulatory Senior Financial Accountant

    2 weeks ago

    Sydney, New South Wales, Australia Prezzee Full time

    Prezzee, a global leader in digital gifting, is seeking a Tax and Regulatory Senior Financial Accountant. Reporting to the Group Financial Controller, you will be accountable for identifying, assessing and delivering the tax and regulatory obligations of the Group and also responsible for supervising our tax and regulatory advisorsHybrid role based in...

  • Regulatory Operation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Abbott Laboratories Full time

    An exciting opportunity for has arisen for a Regulatory Operations Specialist to join our _International Regulatory Affairs_ team based in our Macquarie Park office.Reporting to the _Regulatory Affairs Director_, this role performs a broad range of regulatory operational activities including analyses, evaluation, preparation, and management of regulatory...

  • Regulatory Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Group Limited Full time

    Join our Regulatory Operations team who are responsible for monitoring the completeness and accuracy of the transaction reporting for the APAC, European and North American regions.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34...

  • Regulatory Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Bank Limited Full time

    Join our Regulatory Operations team who are responsible for monitoring the completeness and accuracy of the transaction reporting for the APAC, European and North American regions. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34...

  • Operations Effectiveness Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.Drive innovation and optimise operations through data-driven insights as an Operations Effectiveness AdvisorJoin us in shaping the futureJoin our team as an Operations Effectiveness Advisor and take the lead in driving impactful change within the Retail Lending Process using data-driven strategies....

  • Payments - Regulatory Reporting Operations

    2 weeks ago

    Sydney, New South Wales, Australia JPMorgan Chase Bank, N.A. Full time

    As a Regulatory Reporting Operations Associate in the payment operations team, you will be responsible for supporting day to day regulatory operations related to transaction banking and manage key projects like ISO20022, Real Time Payments and Digital COIN. The individual will be responsible for day to interaction with local regulators, partner banks and...

  • Regulatory Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    Job no: V13166Work type: Ongoing Full TimeLocation: Adelaide, SydneyCategories: Regulatory OperationsThe Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring...

  • Operational Risk Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Suncorp Full time

    Take the next step.Be part of something bigger at Suncorp.We have a great new career opportunity for an Operational Risk Advisor.Reporting to the Operational Risk Manager, this role will partner with the business as a trusted advisor, providing risk management advice, support, assurance and challenge to the respective portfolios, such as the Suncorp Bank...

  • Regulatory Assistant

    2 weeks ago

    Sydney, New South Wales, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

    Job no: V13745Work type: Ongoing Full TimeLocation: Adelaide, Canberra, Hobart, SydneyCategories: Regulatory OperationsThe Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the...

  • Regulatory Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Insignia Financial Full time

    Bring your regulatory, risk and compliance expertise to this pivotal role Great team environment with supportive colleagues Permanent, fulltime opportunity (Hybrid role minimum 40% office attendance)The RoleAs Regulatory Relations Manager, you will be responsible for the proactive management of day to day interactions with our regulators, in particular ASIC...

  • Regulatory Assurance Officer

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Regulatory Assurance Officer-00009Q90 BE BOLD. BE AMBITIOUS. MAKE YOUR NEXT MOVE THE RIGHT ONE. Attractive salary package and employee benefits Temporary opportunity until 28 June 2024 Flexible working options available across TAFE NSW South Region (Location Negotiable) THE OPPORTUNITY TAFE NSW is the leading provider of vocational education and...

  • Regulatory Relations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Insignia Financial Full time

    Regulatory Relations Manager Bring your regulatory, risk and compliance expertise to this pivotal role Great team environment with supportive colleagues Permanent, fulltime opportunity (Hybrid role minimum 40% office attendance)The RoleAs Regulatory Relations Manager, you will be responsible for the proactive management of day to day interactions with our...

  • Manager, Regulatory Compliance Advisory, Australia

    2 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth,...

  • Regulatory Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Group Limited Full time

    Join our Regulatory Operations team who are responsible for monitoring the completeness and accuracy of the transaction reporting for the APAC, European and North American regions (e.g. ASIC, MIFID, CFTC).At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in...