Ict Customer Support Officer

2 weeks ago

Alexandria, Australia Ashdown Consulting Full time
$ $54.92 p/h + super

  • 6 month contract
  • Eveleigh

ICT Customer Support Officer | 6 Month Contract | $60.69 p/h + super
- $ $54.92 p/h + super

  • 6 Month Contract
  • Eveleigh

About the company

This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government.

This government agency uses data and behavioural insights to drive improvements with government strategy, managing investment priorities, funding and allocations.


About the role

  • Responsibilities:_
  • Operate 11 support desk to help support user outcomes
  • Pickup and action job tickets from helpdesk system.
  • Ensure all jobs are prioritised and actioned in a timely manner consistent with agreed Support Policy.
  • Make sure requesters are regularly informed of progress of support tasks and customer feedback is sought before ticket is closed.
  • Ensure any support tasks undertaken including phone requests and walk ups are entered into the helpdesk system.
  • Train staff, at point of need, in the operation of computer software and hardware.
  • Ensure that tasks are escalated or assigned to a third party teams and providers as appropriate.
  • Encourage and reinforce requester behaviour consistent with department policies.
  • Provide technical support to all staff at the department
  • Keep current with technologies employed by the department
  • Maintain and service hardware attached to the departments network.
  • Assisting in configuration, deployment and maintenance of a Standard Operating Environment (SOE).

About you

  • Excellent documentation skills
  • Independent problemsolving, selfdirected but able to work well in a team
  • A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
  • Ability to escalate unresolved problems and requirements
  • Excellent verbal and written communication skills.
  • Permanent resident or citizen
  • Per NSW Government policy all employees must be fully vaccinated.

Benefits of contracting through Ashdown People

  • 5th largest supplier to the NSW Government
  • Get paid weekly
  • Offer Insurances for ABN Contractors
  • Consistent communication & transparency
  • Detailed onboarding & support

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