UX Researcher

2 weeks ago


Docklands, Victoria, Australia Medibank Full time

About ahm
Simple, easy and affordable. That's our mission for health insurance.

We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered 'normal'. We work flexibly, and look after our health and wellbeing - it helps us be at our best.

If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.


About the role


It is an exciting time at ahm as we look for a UX Researcher to join our growing Research and Design team.

The ahm digital team owns and maintains the digital channels for ahm. Our digital channels are our sales site, our online member services (OMS) and our mobile app.


Your role within this team is to support the Principal UX Researcher, and more broadly the design team, in building out our research hub on confluence, and help shape what our future research practice will look like.

The New Venture team in our innovation space sits separately to ahm's insurance products. Their purpose is to bring in additional revenue for ahm in the health-tech space. This position is key to the success of new digital products and services for us at ahm.

This role is responsible for helping shape and drive research activities for the New Ventures team at ahm as a business.


Your role within this team is to be the research expert and lead and support the team in all research initiatives and projects, with the support of the Principal UX Researcher.

Your time here will be spent conducting research (spanning from exciting discovery research through to granular evaluative

research I.e., testing and validation).

Now, who are you?
You lead by doing and have a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator.

You believe that there is no 'one size fits all' approach to research, and you care about making research accessible, easy to understand and meaningful for your stakeholders.


Reporting to the Principal UX Researcher, you:

  • Have an excellent practical understanding of research methodologies and have strong documentation, communication, and presentation skills with an ability to effectively input into meetings.
  • Can be flexible in adapting your approach to meet the needs and standards of different stakeholders that you'll work with, and the organisation more broadly.
  • Are passionate about usercentred research, design, and accessibility.
  • Have excellent organisational, data collection and reporting skills, and can adapt and communicate the critical aspects of research to different audiences.
  • Embrace ambiguity and feel comfortable contributing to ideation where appropriate

A career with us


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

**To start small and impact bigger.
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