Product Designer

3 days ago

Docklands, Australia Medibank Full time

**About ahm**
Simple, easy and affordable. That’s our mission for health insurance.

We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing - it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.

**About the role**

It is an exciting time at ahm as we look for a Product Designer to join the ahm design team and our ‘Service Squad’. The Service Squad is responsible for driving ahm’s service transformation strategy, with our primary objective being to create a brilliant digital service experience and driving member adoption, to reduce calls and improve the overall Customer Experience.

As a Product Designer you will tackle complex problem spaces and opportunities and transform them into intuitive, accessible, and easy-to-use designs for many - from the first-time customer to the loyal long-timer.

**In this role, some of the things you will be doing include, but aren’t limited to**:

- Innovate existing experiences.
- Design and enhance product experiences across platforms.
- Utilise various research methods to understand user behaviour.
- Create user-friendly designs - Address the fundamental needs and tasks of our users, translating them into user-friendly, accessible design solutions.
- Analyse designs critically for improvements.
- Craft basic UX content following guidelines e.g., our tone of voice guide
- Define success metrics with Product Managers.
- Contribute to the collaborative design team culture by actively participating in discussions and rituals.
- Collaborate with diverse stakeholders e.g., Researchers, Product Managers, Engineers etc.
- Confidently present work and findings to both squads and the broader business
- Drive concepts from ideation to delivery.
- Advocate for the customer throughout the design process and champion their needs.
- Thrive in dynamic, fast-paced, and collaborative teams.
- Engage and inform teams through workshops and open communication during the research and discovery phases to maintain alignment and transparency.

**Some of the skills and experience that we’re looking for**:

- Experience working in fast paced agile teams is preferred.
- Have worked in Product Design, UX or UI role for 2-4+ years
- Experience in designing and shipping software/product experiences for multiple device types and contexts.
- Experience designing both Android and Apple platforms.
- Facilitation and presentation skills.
- Fluency with Figma, Dovetail, Miro, Maze, Survey Monkey, and other research tools for collaborating, designing, prototyping, and testing.
- Proven stakeholder engagement and management skills.
- Ability to help product managers prioritise and estimate initiatives based on feasibility, desirability, and viability.
- Experience working in cross-functional teams within an Agile product development environment.
- Time management skills and a proven ability to deliver to tight deadlines.
- The ability to work in a self-directed manner and communicate effectively.
- Strong Collaborator

**A career with us**

**To start small and impact bigger.

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