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Technical Account Manager, Enterprise

3 months ago

Sydney, New South Wales, Australia Okta Full time

What you'll be doing:

  • Build longterm relationships with the stakeholders in your portfolio of enterprise companies, and deeply understand their strategy, goals, and plans
  • Track customer goals and progress to help facilitate their ROI
  • Monitor customer health, satisfaction, expansion opportunities, risks, and escalations
  • Help customers achieve their technical objectives by delivering timely technical guidance, enablement, and best practices materials
  • Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
  • Be a product evangelist to your customer portfolio, educating them on new Auth0 features and product roadmap
  • Use data to monitor and identify adoption and utilization trends. Identify areas for improvement and action in the customer portfolio
  • Be the voice of the customer when engaging with internal teams
  • Act as a mentor to colleagues within the Technical Account Management team

We'd love to hear from you if:

  • Proven experience in technical customer-facing roles acting as a trusted advisor such as technical account management, technical customer success, solutions architecture, solutions engineering, technical project management, product management or a similar role
  • A deep understanding and demonstrated experience in technical account management or technical customer success
  • A customerfirst mindset with the energy and problemsolving skills to address technical challenges and help customers achieve their business and technical objectives
  • Understanding of identity and surrounding technologies, or the willingness to learn
  • Experience with SaaS platforms and cloudbased/native services, their adoption, integration, and ongoing use
  • Knowledge of, or ideally experience with software development practices
  • Strong business acumen, history of success owning enterprise segment customer relationships and escalations
  • Experience in project or program management; able to track and manage the moving parts of multiple parallel projects
  • Strong presentation skills with multiple stakeholders
  • Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
  • Ability to track and influence customer behavior & health metrics across a portfolio of accounts
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