Technical Account Manager

2 months ago

Sydney, New South Wales, Australia Stripe Full time

About Stripe

Stripe is a leading financial infrastructure platform for businesses, empowering millions of companies to accept payments, grow their revenue, and accelerate new business opportunities.

About the Role

We are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will work cross-functionally to support Stripe's largest and most complex users, providing customized, strategic consultations and proactively identifying opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

Key Responsibilities

  • Strategically support Stripe's largest and most complex users, providing a gold standard experience to key stakeholders.
  • Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development.
  • Foster long-term user relationships that grow loyalty to Stripe and Stripe products.
  • Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion.
  • Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe.
  • Lead user-facing meetings both in person and through video chat.
  • Collaborate on the continued design of this support offering.
  • Create user-facing content for long-term solutions.

Requirements

  • 6+ years of experience in enterprise-level client-facing work.
  • Strong product sense and energized by the challenge of solving difficult user-related problems.
  • Strong written and verbal communication skills.
  • Ability to lead complex integration conversations in a highly consultative and proactive manner.
  • Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers.
  • Familiarity with SQL and comfort building basic queries and modifying more complex ones.
  • Strong technical troubleshooting skills and experience interfacing with technical teams.
  • Adept client relationship management skills.
  • Ability to engage in business-level and technical conversations at multiple levels of the organization.

Preferred Qualifications

  • Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
  • Payments or Fintech experience.
  • Experience practicing in small to medium-scale project management.
  • Strong organizational skills and self-starting mindset.

Hybrid Work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users, balancing in-person collaboration and learning with flexibility.

Pay and Benefits

The annual salary range for this role in the primary location is A$117,600 - A$176,400, inclusive of base salary and sales commissions/bonuses. Specific benefits and details about what compensation is included in the salary range will vary depending on the applicant's location and can be discussed in more detail during the interview process.

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