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Technical Account Manager

2 months ago

Sydney, New South Wales, Australia Armis Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Armis. As a Technical Account Manager, you will serve as the key focal point for our top customers, driving customer success and ensuring the successful adoption and operationalization of the Armis platform.

Key Responsibilities
  • Develop and execute Armis adoption and implementation plans for our platinum-level customers, ensuring timely and successful delivery of Armis value.
  • Understand how our customers are utilizing the Armis platform and recommend additional features to improve their security posture.
  • Build trusted relationships with technical users and manage stakeholders within assigned accounts.
  • Collaborate with the Customer Engagement Manager to drive the customer journey forward and ensure customer success.
  • Provide technical subject matter expertise and serve as a customer advocate to guide other resources at Armis towards achieving customer goals.
  • Ensure customer deployment and configuration align with business use cases and validate that use cases are appropriately captured and delivered in a timely manner.
  • Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments.
Requirements
  • Australian citizenship required.
  • Bachelor's degree in IT, IS, CS, MIS, or equivalent degree, and/or relevant industry qualifications (CISSP, Security +, CEH) desired.
  • 5+ years of experience in a customer-facing role building relationships with customer stakeholders.
  • 5+ years of experience in a network engineering, architecture, support, or network design capacity.
  • Strong formal presentation and effective communication skills for multiple levels within the organization.
  • 3+ years of experience working in Security/IT/Healthcare/ICT environment.
Preferred Qualifications
  • 5+ years of experience in a relationship building role including service delivery or account management in a post and/or pre-sales environment.
  • Familiarity with various Healthcare/ICT devices and manufacturers.
  • Familiarity with Healthcare/ICT applications and their architecture.
  • Experience securing IT/ICT/medical devices or implementing a security program in an Enterprise/healthcare/ICT organization.
  • Familiarity with scripting languages (Python preferred).
  • Ability to travel regionally as needed (up to 20-25% per quarter).
About Armis

Armis is a leading provider of cybersecurity solutions, dedicated to helping organizations protect their assets and data from cyber threats. We offer a comprehensive range of solutions, including asset visibility, contextual intelligence, and continuous security. Our team is passionate about delivering exceptional customer service and ensuring the success of our customers.

We are proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive compensation package, comprehensive health benefits, discretionary time off, paid holidays, and a highly inclusive and diverse workplace.