Service Desk Agent

1 week ago

Brisbane, Queensland, Australia Datacom Full time

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

Your Future at Datacom
Develop a meaningful career and thrive in technology

At Datacom we're committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones. You don't need a qualification in IT to apply for our Service Desk Agent roles. You do need passion and enthusiasm.

Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career

About the Role

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you'll be proactively problem solving any customer issues that come your way or escalating them as appropriate.

As part of the Managed Services team, you'll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you'll identify, troubleshoot and resolve incidents and service requests.

We're looking for:

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

  • Self-starters who are motivated to kick-start their careers in technology
  • Team players who have excellent interpersonal skills (you'll be working with people just as much as computers)
  • Customer-centric superstars — we pride ourselves on delivering our best work to our customers
  • Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

Hours

For this position you will need to be available to work a rotational roster Monday to Friday between the hours of 7:00am to 7:00pm.

What you'll bring

Problem solving and delivering quality customer service is your forte, and you're looking for a role that challenges you to think on your feet. You're comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.

This role is a true jump onto an IT career ladder, so apply now and tell us why you are the right person to join our team

Due to Federal Government clearance requirements Australian citizen and ability to pass national police check is essential.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

  • Service Desk Agent

    1 week ago

    Brisbane, Queensland, Australia Datacom Full time

    Your Future at DatacomDevelop a meaningful career and thrive in technologyYour career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT careerAbout the RoleOur Service Desk Agents are the first point of...

  • Welcome Desk Agent

    7 days ago

    Brisbane, Queensland, Australia Marriott International Full time

    NATURAL TALENT Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. CURATING ORIGINALITY TAKES TALENT W Brisbane located at 81 North Quay, Brisbane City is hiring a Welcome Desk...

  • Welcome Desk Agent

    7 days ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your...

  • Welcome Desk Agent

    3 weeks ago

    Brisbane, Queensland, Australia Marriott Full time

    Job NumberJob Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTDiscover an exciting opportunity at W Hotels where your unique talents are highly valued. At W Hotels, we foster a work environment that ignites...

  • Welcome Desk Agent

    1 month ago

    Brisbane, Queensland, Australia Marriott Full time

    Job NumberJob Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTDiscover an exciting opportunity at W Hotels where your unique talents are highly valued. At W Hotels, we foster a work environment that ignites...

  • Welcome Desk Agent

    1 week ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed...

  • Welcome Desk Agent

    1 week ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***W DOESN'T RECRUIT EMPLOYEES, WE CAST TALENTBoldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its...

  • Welcome Desk Agent

    1 week ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, AustraliaSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementW DOESN'T RECRUIT EMPLOYEES, WE CAST TALENTBoldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head....

  • IT Service Desk Analyst

    7 days ago

    Brisbane, Queensland, Australia Novotech Asia Full time

    About NovotechNovotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives.Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas.Our people are...

  • Moonlight Welcome Desk Agent

    7 days ago

    Brisbane, Queensland, Australia W Hotels Full time

    Job Description:Job Number Job Category Rooms & Guest Services OperationsLocation W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementNATURAL TALENTExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is...

  • IT Service Desk Officer

    1 week ago

    Brisbane, Queensland, Australia Halcyon Knights Full time

    Contract to Perm Opportunity Plenty of parking onsite Opportunity to support a national construction companyOur client is a National Civil Construction company and they are seeking an experienced IT Service Desk Officer to join their team on an initial contract basis, with view to go permanent after a few months. As the IT Service Desk Officer, your primary...

  • Service Desk Officer

    7 days ago

    Brisbane, Queensland, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment.Service Desk Officer 12month contract Customer service experience working in a large Queensland government department Experience with Ivanti Service Manager Service Desk software or similarAre you an experienced Service Desk Officer with experience in...

  • Service Desk Analyst

    1 week ago

    Brisbane, Queensland, Australia Icon Group Full time

    Service Desk Analyst (Help Desk) - Icon Group, South Brisbane Information Technology Brisbane Full Time Icon Group Information Technology Brisbane Full Time Icon Group Service Desk Analyst – Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide...

  • Service Desk Officer

    7 days ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    KEY RESPONSIBILITIES:- Service Desk Experience: Utilize your service desk experience to promptly address and resolve technical issues raised by end-users.- User Access Management: Complete user access requests to various systems, ensuring security and compliance standards are maintained.- ITIL Processes: Follow ITIL processes in service desk management to...

  • Service Desk Operator

    7 days ago

    Brisbane, Queensland, Australia Synergy Placements Pty Ltd Full time

    Synergy Placements is partnering with a QLD Government Department to help source for their service desk operator team.Role Duties Customer service experience working in a large Queensland government department Extensive experience with Ivanti Service Manager Service Desk software Extensive experience with PureCloud call management software Extensive...

  • Service Desk Analyst

    1 week ago

    Brisbane, Queensland, Australia Icon Group Full time

    Information Technology Brisbane Full Time Icon Group Service Desk Analyst – Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. We offer a hybrid of Office (South...

  • Service Desk Analyst

    7 days ago

    Brisbane, Queensland, Australia Icon Group Full time

    Information TechnologyBrisbaneFull TimeIcon GroupService Desk Analyst - Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. We offer a hybrid of Office (South Brisbane)...

  • IT Service Desk Manager

    7 days ago

    Brisbane, Queensland, Australia Michael Hill Full time

    IT Service Desk ManagerFounded in New Zealand by Sir Michael Hill in 1979, Michael Hill is a great retail success story. Over more than 40 years, we have grown to more than 280 stores across New Zealand, Australia and Canada. IT is at the forefront of what we do Join the award-winning Global IT team in this rare Management position.Reporting to our IT...

  • Service Desk Analyst

    1 week ago

    Brisbane, Queensland, Australia CircuIT Recruitment Group Full time

    Brisbane CBD 2+ years experience Exposure to a legal or professional servicesThis role is an amazing opportunity for someone who has 2+ years experience within the Service Desk/IT Support environment and ideally has had exposure to the legal or professional services industry.The responsibilities include: Taking first line calls from partners and staff and...

  • IT Service Desk Analyst

    7 days ago

    Brisbane, Queensland, Australia Talent Web Full time

    Title:IT Service Desk AnalystLength:Permanent Location: BrisbaneSalary:$65k + Super The role:As an IT Service Desk Analyst, you'll be the first point of contact for all IT-related inquiries and issues within our vibrant and fast-paced company. You'll play a key role in ensuring the seamless operation of our IT systems, providing exceptional customer service...