Service Desk

1 week ago


North Lakes, Queensland, Australia DFP Recruitment Services Full time

Job description:

Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the team ensuring excellence in customer service as well as the following tasks:

Key Responsibilities:

  • Handling multiple channels of support enquiries
  • Communicate effectively with internal & external customers through endtoend service delivery fulfilment
  • Handle multiple tasks and competing priorities effectively to meet the customer's needs
  • Capture all user interactions within the online ticketing system

About you:

  • Bank Reconciliations, Accounts Receivable/Payable, BAS End to End, Payroll, New/Used Vehicle Taxation Law, Financial Reporting, Asset Depreciation/Appreciation, Double Entry Bookkeeping _(Should be a Given for any accountant), _Labour Inventories, Parts/Service/Vehicles Sales Accounting i.e., Inventories, Commissions, Allowances, Accruals
Further to this you will have;

  • Experience in the Administration department within a Franchised Automotive environment
  • Excellent Customer service skills
  • A positive attitude and willingness to achieve within a team environment
  • Problemsolving skills
  • Excellent written and oral communication skills
  • The right to work full time in Australia

Benefits to you:

  • A competitive salary based on your qualifications and experience
  • Being part of a global company with offices across four continents
  • Full training in the SaaS products, including 24/7 access to extensive online resources
  • Free secure undercover parking onsite
  • North Lakes location work close to home

Note:
You may be required to provide evidence of your COVID-19 vaccination status.

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