Service Desk Analyst

2 weeks ago

North Sydney, Australia Data#3 Limited Full time

**Job Summary**:

- Data#3 is seeking an After-Hours Service Desk Analyst to join the Data#3 team in a fully remote, full-time night shift position.

Date Listed:
Job Ref:
**Job Type**:
**Location**:
13/02/2023

KAWI109739

Permanent

North Sydney
- **Fully remote / work from home**:

- ** Permanent night shifts, 7pm-7am (AEST), 4 days on - 4 days off**:

- **Employer of Choice - 7 years in a row**

Data#3 National Managed Service team is expanding our capabilities to improve the support for our growing customer base.

We are looking for a proactive individual with a passion to deliver great customer experience to join our team as a Service Desk Analyst.

**What we are looking for**:

- At least 1 years' experience working in a corporate environment as a Service Desk Analyst
- Experience in request logging tools
- Proven track record in providing excellent customer service and technical support
- Knowledge and experience in Active Directory, Citrix, Exchange, Windows O/S - 7/8/10, Office Suite 2013/16, Office 365
- Excellent knowledge and experience in supporting hardware - Desktop, Printers and Peripherals
- ITIL certification or have knowledge of ITIL
- Reliability, efficiency, and the ability to learn processes and technologies quickly
- Experience working in a managed service environment is desirable
- Able to independently work autonomously

**Just a few of our benefits**:
Underpinned by our values, Data#3 permanent staff have access to a wide range of activities and benefits, including but not limited to:

- Income Protection
- Community Service Leave
- Career Development opportunities
- Flexible working

**Who is Data#3?**

Founded in 1977, Data#3 is an award-winning, publicly listed IT company that partners with world-leading technology vendors to deliver innovative technology services and solutions. Data#3 reported revenues of $1.4 billion in the 2019 financial year and has more than 1,200 employees across 12 locations in Australia and Fiji.

Committed to our people and supporting their passion for excellence, we recently won Employer of Choice at the Women in IT Awards and HDR Employer of Choice. Our award-winning culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
- Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements._
- Data#3 may require you to be fully vaccinated for COVID-19, in order to perform this role._

Ref No - KAWI109739

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