Service Desk Consultant

1 week ago


North Lakes, Queensland, Australia Titan DMS Full time

AUSTRALIA | North Lakes, Qld

  • Full time position
  • Immediate start
  • Full product training provided


Transfer your knowledge and experience within the automotive industry to start an exciting new career with Australia's leading provider of automotive software solutions.

This is an exciting opportunity to join our team as a
Service Desk Consultant on a full-time basis. Full training on our Dealer Management System and associated products is provided.

We work as a proactive team, striving to meet and exceed our customer's expectations.

If you're passionate about service excellence and you want to work within a motivated business, we want to hear from you.

Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the Service Desk Team ensuring end-to-end service excellence as well as covering the following tasks:

  • Key responsibilities
  • Handling multiple channels of support enquiries, servicing our end users around Australia who operate our Dealer Management Solution within the Franchised Automotive environment.
  • Utilisation and maintenance of the knowledge base and participation in ongoing training.
  • Communicate effectively with internal & external customers through endtoend service delivery fulfilment.
  • Capture all user interactions within our online ticketing system.
  • Identify and feed back internal and external improvement opportunities. Have your say. Improve your department.
  • Handle multiple tasks and competing priorities effectively to meet our customer's needs.
  • Contribute as a proactive team member, improving the customer experience and contributing to the team's success.
  • What you will need to succeed
  • Must have_
  • Customer service skills.
  • Positive attitude and willingness to achieve within a team environment.
  • Problemsolving skills.
  • Written and oral communication skills.
  • Strong work ethics and be motivated by attaining the highest levels of customer satisfaction.
  • Desire to learn and develop.
  • Rights to work full time in Australia.
  • Desirable_
  • Domestic and/or international travel (if required)
  • Exposure to an Automotive Dealership which may include a general understanding of the Parts, Service and Vehicle Departments and how they interrelate.
  • Some of the benefits of joining our Team
  • A competitive salary based on your qualifications and experience.
  • Being part of a global company with offices in four continents.
  • Joining a knowledgeable and friendly Support Team that takes pride in delivering excellence in customer service.
  • Full training in our SaaS products and Jira, including 24/7 access to extensive online resources.
  • Titan products are built on innovation. The creativity that drives this innovation is a perfect outlet for your passion and skills.
  • Free secure undercover parking (onsite).
  • An immediate start.
  • An opportunity to make a difference.
  • North side location (North Lakes).
  • Take the next step:
  • Note: Only successful applicants will be contacted for interview._


  • North Lakes, Queensland, Australia DFP Recruitment Services Full time

    Job description:We have an exciting opportunity to join our client in the automotive industry as a Service Desk Consultant.If you're passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you.About the roleReporting to the Service Desk & Customer Experience Manager, you will be an...


  • North Lakes, Queensland, Australia DFP Recruitment Services Full time

    Job description:We have an exciting opportunity to join our client in the automotive industry as a Service Desk Consultant.If you're passionate about service excellence and want to work in an organisation that is rapidly expanding globally, we want to hear from you.About the roleReporting to the Service Desk & Customer Experience Manager, you will be an...

  • Service Desk

    1 week ago


    North Lakes, Queensland, Australia DFP Recruitment Services Full time

    Job description:Reporting to the Service Desk & Customer Experience Manager, you will be an active member of the team ensuring excellence in customer service as well as the following tasks:Key Responsibilities: Handling multiple channels of support enquiries Communicate effectively with internal & external customers through endtoend service delivery...

  • Store Consultant

    1 week ago


    North Lakes, Queensland, Australia National Storage Full time

    Newly Created Role Due to Company Growth - Add Immediate ValuePermanent Full Time Role with No Nights, Sundays or Public Holidays for a Great Work/Life Balance.ASX200 Listed Company | 600+ People | 230+ Centre Locations Across Australia & New Zealand.About Us:Established in 2000, National Storage is one of Australia and New Zealand's largest self-storage...


  • Varsity Lakes, Queensland, Australia WorkPac Group Full time

    Varsity Lakes Location Reputable and wellestablished National Recruitment Agency Base Salary + Uncapped Commission + SuperHey, is this you? Enthusiastic about helping others Organised and results driven Hold exceptional customer service skills Solution driven and positive attitude2024 is here and we have an opportunity available within our Healthcare team...

  • Retail Consultant

    1 week ago


    North Lakes, Queensland, Australia Reece Group Full time

    Retail ConsultantAre you passionate about improving lives and striving for greatness every day? We're hiring a Retail Consultant to join our team at Reece in North Lakes, QLD.About Us:At Reece, we are committed to enhancing the lives of our customers and our people. Join us as we pursue excellence in everything we do.Position Objective:As a Retail...

  • Claims Consultant

    1 week ago


    North Lakes, Queensland, Australia Auto & General Insurance Full time

    To establish contact with third parties through a strategy process to confirm claim details, identify liability, triaging of claims ,and managing recovery of uninsured claims whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.The Recoveries Claims Consultant role...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    The roleThe primary function of the Commercial Consultant is to ensure that our providers deliver competitive advantage to the business with strong capability and performance.The function also works closely with the Home Claims & Assessing teams, Legal, Risk & Regulatory and IT departments to ensure that the panel of providers meets all the business's...


  • North Lakes, Queensland, Australia Auto & General Full time

    The role The primary function of the Commercial Consultant is to ensure that our providers deliver competitive advantage to the business with strong capability and performance. The function also works closely with the Home Claims & Assessing teams, Legal, Risk & Regulatory and IT departments to ensure that the panel of providers meets all the business's...

  • CRM Consultant

    1 week ago


    North Lakes, Queensland, Australia Titan DMS Full time

    AUSTRALIA | North Lakes, Qld | Full time position Immediate start Full product training providedEconomic changes are pressuring businesses to find ways to generate more revenue from their existing customers - and the automotive industry is no different. This 'share of wallet' concept comes from a deep understanding of the customer life cycle, and how data...

  • CRM Consultant

    1 week ago


    North Lakes, Queensland, Australia Titan DMS Full time

    AUSTRALIA | North Lakes, Qld | Full time position Immediate start Full product training providedEconomic changes are pressuring businesses to find ways to generate more revenue from their existing customers - and the automotive industry is no different. This 'share of wallet' concept comes from a deep understanding of the customer life cycle, and how data...


  • North Lakes, Queensland, Australia Foundation Recruitment Pty Ltd Full time

    Exceptional Package On Offer - Consistent & Clear Bonus Structure- "Family Friendly" Culture, Workplace Flexibility For High PerformersWe are a 15-year established, a professional recruiting firm seeking interest from Experienced Recruiters, or "business to business" sales professionals seeking a career change to join our expandingBrisbane North office.We...


  • North Lakes, Queensland, Australia Auto & General Full time

    Due to continued growth, we are looking for a Settlement Consultants to join our Negotiating team based in North Lakes. We are looking for people who can achieve cost effective and quality claims handling, form a logical case and ensure a fair outcome is delivered on every claim. You will be responsible for managing a portfolio of Settlements files within...

  • Retail Consultant

    1 week ago


    North Lakes, Queensland, Australia Reece Group Full time

    Retail Consultant - Showroom (North Lakes)About Reece Plumbing ShowroomsWe Create Bathroom Happiness.Reece Bathrooms has decades of experience creating bathrooms that ae better than our customers ever imagined, which makes us the perfect one-stop shop for home renovators.About the roleReporting to the Branch Manager, you'll be assisting our retail and trade...


  • North Lakes, Queensland, Australia Plush Full time

    Join a professional sales team, and earn commission from your first sale:- Uncapped commissions and generous incentives for top sales performers:- Flexible weekend roster optionsPlush is an Australian-owned and operated business, the first showroom opened more than 10 years ago and since then, Plush has become one of Australia's most trusted retailers. Our...


  • North Lakes, Queensland, Australia Plush Full time

    Join a professional sales team, earn commission from your first sale:- Uncapped commissions and generous incentives for top sales performers:- Flexible weekend roster optionsPlush is an Australian-owned and operated business, the first showroom opened more than 10 years ago and since then Plush has grown to become one of Australia's most trusted retailers....


  • North Lakes, Queensland, Australia Sublime Audio Visual Full time

    Great working environment in a small company where you are not just another number Have input in a growing business and industry that's constantly evolving Get to know and work in many facets of the business from start to finish Opportunity to travel to different Regions throughout Queensland Potential future fulltime opportunity available for the right...


  • North Lakes, Queensland, Australia Auto & General Full time

    The roleThe Senior Claims Consultant will manage a portfolio of complex liability and legal files within the liability claims department, whilst achieving cost effective and quality claims handling through robust relationships with team members, internal and external service providers.Manage a portfolio of complex liability and legal filesAssess liability...


  • North Lakes, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.The roleThe claims consultant...


  • North Lakes, Queensland, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Our culture of 'high...