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Vendor Support Coordinator

3 months ago

Adelaide city centre, South Australia Ventia Pty Limited Full time

The Opportunity

Ventia has been awarded the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia and as such we are looking for Vendor Support Coordinators to join our growing team.

This is a permanent full-time opportunity working Monday to Friday. Our AGFMA head office is in Wakefield Street, Adelaide CBD.

Benefits

  • You will have the chance to join a growing team that provides an opportunity for creativity and innovation. This is an exciting time to join the business, with development opportunities available.
  • Flexibility opportunities to work from our Adelaide CBD office and alternate locations.


 Access to VenPerks
  • Ventia's employee benefits platform.

The primary responsibilities of your role will include (but are not limited to):

  • Manage Freshdesk (customer service software), ticket/job allocation, aged tickets and daily performance targets.
  • Use Freshdesk to manage the reporting and troubleshooting of setup errors in our systems.
  • Maintaining data integrity in the software E.g., Updating company/client details, setting up new users, onboarding/offboarding etc.
  • Assisting Subcontractors with work order management.
  • Driving Subcontractor compliance and identify process improvements.
  • Report ticket errors to Subcontractor Manager to assist in finding fixes and eliminate the problems going forward.

Skills and experience:

  • Knowledge of Freshdesk or similar ticketing database. (Highly regarded)
  • Knowledge/experience with Rapid Global, Panorama and/or SAP. (Highly regarded)
  • Ability to troubleshoot IT errors.
  • Attention to detail and an ability to learn new systems quickly.
  • Ability to multitask and prioritise your tasks in a fastpaced environment.
  • Demonstrated interpersonal communication skills and the ability to work as a member of a team.

About Us
Ventia is a leading infrastructure services company, operating across Australia and New Zealand.

On behalf of more than 30 government agencies across South Australia, AGFMA covers asset management for government-owned facilities and will generate a revenue of approximately $300 million per annum over the initial term.

We will safely deliver these facilities management services to the community of South Australia, 7 days a week, 365 days a year.


Diversity
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

To Apply
Position Reference Number
:151973

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