Customer Incident

2 weeks ago


North Sydney Council, Australia Pacific National Full time

Customer Incident & Performance Officer

  • Support Coal Haulage Services from Day of Operations Control Function
  • Permanent Role in North Sydney
  • 12-Hour Rotating Shifts, Weekend and Night Work

About Our Company

Pacific National (PN) is the leading private provider of diversified rail freight services in Australia. We transport various goods, such as coal, intermodal containers, steel, and other materials crucial for the local economy. Our commitment to safety and customer service sets us apart, ensuring smooth operations and supporting Australia's supply chain.

We operate nationally with over 90 sites and 3,500 employees. We prioritize community engagement, environmental sustainability, and efficiency in our operations.

About the Role

The Customer Incident Performance Officer (CIPO) plays a vital role in monitoring train services in real-time to ensure adherence to the service plan.

Responsibilities:

  • First point of contact for incident reporting and safety warnings
  • Data entry into safety and transport systems
  • Communication of important information to stakeholders
  • Support Service Delivery Supervisor
  • Ensure exceptional customer service
  • Continuous personal development and cross-training

About You

Successful candidates are team players with a customer-centric background and thrive in fast-paced environments.

  • Experience in shift work preferred
  • Strong communication skills
  • Computer proficiency
  • Background in operations, rail, transport, or logistics beneficial

Benefits

  • Opportunities for growth
  • Mentoring programs
  • Paid parental leave, parental benefits
  • Focus on mental health and wellbeing
  • Employee Assistance Program
  • Wellbeing benefits, fitness discounts
  • Novated leasing and insurance discounts

Join us if you share our values and are ready to make a difference. Applications close on 13th June 2024.

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we work and live, paying respect to Elders past, present, and future.


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