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AWS Incident Response Support Engineer, AWS Incident Response
3 weeks ago
As a Senior Support Engineer on the TechOps team your mission is reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. You will direct the resolution of high visibility incidents by leading conference calls and teams across the globe. You will mentor others, helping them grow their incident management skills. You'll dig into data to identify trends, and will propose and drive projects so that the next event is shorter or avoided entirely. Your work will make an impact across all of AWS with executive level visibility. If interested, you'll also have the opportunity to grow your coding skills by taking on development projects matched to your ability level. If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.
Key job responsibilities
• Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation; design new standard operating procedures
• Mentor peers in your areas of technical and operational strength
We are open to hiring candidates to work out of one of the following locations:
Sydney, NSW, AUS
BASIC QUALIFICATIONS
- Experience troubleshooting and debugging technical systems- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- 3+ years of technical support experience
PREFERRED QUALIFICATIONS
- Knowledge of UNIX/Linux operating systemAcknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
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Sydney, New South Wales, Australia Amazon Full timeAWS Incident Response Support Engineer, AWS Incident Response AWS Incident Response is at the heart of high availability of Amazon Web Services.We make customer impacting events shorter and less frequent by providing large scale event and incident management.Our automated tooling quickly identies the cause of an issue and helps mitigate its impact, and much...
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